Smile: Loyalty Rewards Program

Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!

So far so good....easy to set up the basic plan. I will give another review once the shop is up and running. I am on the fence with 4 or 5 stars because of the branding logo on the rewards program....I think they should offer lower tier option for a few bucks that would get rid of their branding on the system....

Why was an 5 star review auto generated saying -easy to set up,looking forward to using it? I would give it 5 stars if I did not have upload all those coupon codes. App is new to me, but with the exception of manually uploading all the coupons, seems like a great app.

Like the app so far. Very user friendly. I like the free plan start up option in conjunction with Shopify. I would give it 5 starts but my only real issue is the pricing for the basic plan. I feel $59 for the basic plan is just too much. Most basic plans I researched run about $20-$30. Depending on how much sales traffic this app helps generate when I no longer qualify for the free plan will determine if Spending $59 a month will be worth it...

The smile app isn't the most robust, but it's great for the price point. The biggest hang-ups are the lack of customization, but their customer service is quick, helpful, and insightful. Josh has been fantastic at helping when needed.

Too expensive for small businesses.
If the price could be lowered. I am willing to pay for more features.

Great application, easy to use, very sleek aesthetic. However, it is very pricey, and the free version doesn't include many features that are essential to the application. Overall, quality loyalty program with easy management and very little upkeep required. 8/10.

Helpful - you can see who's interested in your products (because they create loyalty accounts) even if they haven't checked out/purchased yet.

We have just signed up for the Growth plan and have used the Smile Live Chat feature a few times with help when onboarding and asking questions. Brady has been extremely helpful in answering our queries. The main reason this wasn't a 5* is because the app is missing out on some simple features that would benefit us such as a fraud analysis on whether customers are liking and unliking/following and unfollowing to gain additional points. Besides that, it's been very straightforward and we're excited to see what Smile brings us as a business!

Software works well but wasn't happy when they went from FREE to $200 a month. The team was avid about working with me to discount my particular account after having a free version for so long. I'm thankful for the dedicated customer service and adjustments. I'm looking forward to see how it functions with new features.