Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensioner (6 641)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 88 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
11 december 2024

I really appreciate Joana's help!! I am excited to start this program on my store and feel relieved that support was able to help me so quickly!!!

Affirm The Word Literary
USA
21 dagar användning av appen
Smile.io svarade 13 december 2024

Thank you for taking the time to leave us a 5-star review! 🤩

Redigerat 8 januari 2025

Fast and efficient service - what I needed when I was in a pinch regarding dealing with repeat orders and how they should be handled in order for customer to receive their points. The otter fist pump clinched it

Bond St Wines
USA
6 månader användning av appen
Smile.io svarade 30 november 2024

Thanks so much for taking the time to rate us 5 stars! 🤩

28 oktober 2024

I really appreciate the support that addresses customer issues right away. I highly recommend this website for anyone who needs points and referrals.

Flying Tomato
USA
Mer än 2 år användning av appen
Smile.io svarade 30 oktober 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

21 januari 2025

Unacceptable Customer Service and Unfair Subscription Policy

I am extremely disappointed with the customer service provided by this company. They offer only chat and email support, both of which take hours to receive a response—completely unacceptable for a paid service.

What’s even more frustrating is their unfair subscription policy. I paid $50 for a monthly subscription, and after realizing the app didn’t meet my expectations, I canceled the subscription within an hour to avoid being charged for the next cycle. To my surprise, all the paid features were immediately revoked, and I was denied access to the app for the remaining 29 days—despite having already paid for the full month!

To make matters worse, Shelby, who appears to be in customer service, seems completely uninterested in providing any real assistance. Why have someone in customer service if they are not willing to do their job? Her lack of concern and unwillingness to help only adds to the frustration of dealing with this company.

This practice is unacceptable and misleading. I PAID FOR THE MONTH and should be entitled to use the service for the entire duration, regardless of when I choose to cancel.

I expect a resolution to this issue immediately.

Shabella
USA
8 dagar användning av appen
Smile.io svarade 23 januari 2025

Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!

14 november 2024

Jade in the customer support team was super helpful with a query my customer had, and explained clearly what the resolve was. Thanks v much!

Redchurch Brewery
Storbritannien
Ungefär 4 år användning av appen
Smile.io svarade 16 november 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩

- Smile Team ✨

28 januari 2025

I just installed the app within the past few days, but so far, so good. 5 stars for customer service - they respond quickly and answer questions thoroughly.

DogStoreOnline LLC
USA
6 dagar användning av appen
Smile.io svarade 30 januari 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

22 november 2024

Great solution for loyalty program. Easy to set up and easy to use. Joana was quick to solve my issue at hand. Thank you!

Feel Beautiful
Singapore
6 månader användning av appen
Smile.io svarade 23 november 2024

Thank you for the 5 star review!

Smile Team ✨

15 januari 2025

Excellent customer service. Shelby is always very helpful.

lovingthyselfrocks
USA
2 månader användning av appen
Smile.io svarade 18 januari 2025

Thanks so much for taking the time to rate us 5 stars! 🤩

12 november 2024

We’re extremely satisfied with this rewards app. It’s user-friendly, and the support team is responsive and incredibly helpful. The entire experience has been seamless.

G.M. COLLIN® Skincare | Official Site
USA
Nästan 2 år användning av appen
Smile.io svarade 14 november 2024

Thank you so much for the 5-star rating 💖

If you need any help, please do not hesitate to reach out.

Smile Team ✨

21 november 2024

Thank you so much for all your help!

Nolaskinsentials
USA
Ungefär 7 år användning av appen
Smile.io svarade 23 november 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂