Smile: Loyalty & Rewards

Fantastic feature to have, great app, great loyalty programmes!

aslin.myshopify.com

Cool app with Helpful customer service

AMAZING APP! Everything I needed, and not a single problem. Works Perfectly! Thanks guys!

Does not integrate well with POS and other channels like ebay. Can't merge accounts or delete them either. I have some customers that have as many as 7 different entries as customers all with accumulated points because they used a different method of payment. It works fine with the online store but then I'll get people messaging me on ebay saying they received an email about points, signed up and the points aren't there...because they now have two customer profiles in the system. One as a member and one as a guest and the guest account has the points. I thought by adding them as a customer at check out in store on my POS that the points would be awarded to them but nope I have to manually adjust their points. Like I said it works fine if using online store only but if you have multiple channels, good luck because it's a flawed system.

My customers are going to love this!
lets make the world sparkle
www.sparkleandshine.dk

Easy and user-friendly with a bunch of great options available on the free plan. The support team is super helpful and responds very quickly (thanks Jade!)

Update: I gave it one star because I left a 5 star review for another app that costs 10x less a month and has far more functionality than smile.io does. I wish they made a loyalty app. There really is no excuse to charge companies predatory pricing for basic functions.

We had previously given it two stars as it does collect points and integrates with the apps we require.

We needed the API, so to get that functionality it is EXTREMELY expensive.
We are paying $600 USD a month (I understand to get the API now it's worse - starting at $1000 USD a month).

We'd switch to another tool in a heartbeat if it could sync with the apps we require. In this day and age, to 'firewall' integrations & API's is just not playing nice.

I hate that it has a pop-up portal for the points. We already have a customer support one, so it is confusing for customers.

The customer interface is also not nearly as customizable as you'd expect for the price. We should have full branding control at the price we pay. We should be able to control the portal & make it page, or embed it in the customer account page.

I also wish the points were fully integrated into the checkout for single & recurring orders, with prompts and customization. For the ridiculous amount we are paying, you'd think it would. But no. We are paying for what should be a $59/month app.

Customer support is ok. But again, for the price we are paying, I really expect to have live chat customer support available - not an email back in a day or two.

Positive: It integrates nicely with reviews, our crm, subscriptions, VIP, etc. and it is very stable.

All in all, it does work. If you have simple needs, it's probably a great tool. For us, we just feel stuck with it, it's far too much money, and we wouldn't recommend it.

Great system for us on https://www.breezemobility.com.au/
Give it a try.

I was easily able to update my imported customer list from a previous loyalty program and I can reward my customers for in store and online purchases.

I believe this is the first negative review I have ever left on a Shopify app, but I would like to hope that this review will help other merchants from wasting so much time and money as we have on this program.

The sales team will promise the world before signing up, then once you're signed up, you get nothing.
We started on the enterprise plan for a number of months before realising we should have been put on the 'professional plan' from the beginning and saving $400 USD a month in wasted costs.
The sales team gave us the impression we would need to be on the enterprise plan in order to get the full features, which was not true.
We have not been impressed by the level of support at all.
There is literally no support with anything.

The sales team will bend over backwards to call and promise what you will receive after signing up. Yet once you're onboard and have any issues, either in regards to the software itself or billing related, you'll only receive canned responses with no accountability for problems on their end.

The software is ridiculously overpriced for what it is and the price does not justify the resulting revenue from the program.
You'll be better off setting up a number of customer win-back/loyalty campaigns using marketing automation software which is the direction we'll be heading.

The software has a good looking UI, but the support is non-existent, there is zero accountability for problems and the price is not justified.
I would give zero stars if possible.