Smile: Loyalty & Rewards

such a helpful app, we have been looking for something like this for a while now! highly recommend !!!!!!

Smile has always been so flexible for us and allowed us to build the best plan around our needs.

The functionality of Smile has also always met our needs and helped us to increase our CVR.

We switched away from Smile to Rise but quickly found that wasn't the best choice for our platform. Smile allows for much greater customization of our program to meet our needs. We definitely recommend Smile for all of your loyalty needs.

This is just what I was looking for! Im excited to be able to engage my customers in a new more intimate way!

New to this app but seems good so far

Been using Smile for our stores for over a year now! Our customers love it. Very easy to use and easy to integrate. Also incredible support - responsive and helpful team. Special shoutout to Lynn who we've also had the pleasure of meeting in person. Highly recommend Smile.

Set up was a breeze! Can't wait to see how the program works out tracking my customer's purchases/shares/etc. I'm a little worried that my current customers will not have access to the points for new account creation - I will have to check back in to let everyone know how that process goes!

As a side note, it would have been nice to have access to an editable template to advertise the reward program - I ended up creating one but that would have saved me about an hour! Thanks for offering this free app Sweet Tooth!

Works great even when it's free!

Update: After weeks of working with Katrina, who's been excellent with her attention to our concern, we've decided to uninstall the app. The bug in the app is a no-no, given the cost of the app which is pretty high, too. I think apps should really test all possible scenarios to avoid bugs and become transparent about what they can and cannot do, especially for apps like this which reward customers. It's a design flaw that should have been captured in the very beginning--we've had this app for years! We don't want to be shortchanging our customers; we've already manually corrected from our end (but we can't continue manually correcting or adjusting our point-system for all future rewards--defeats the purpose of having an app). It's also a lesson for us, too: to test the accuracy of the calculation of such apps, especially because there are more app choices out there and it's a responsibility that shouldn't be taken lightly. -----------------
I think I have given enough time to wait for a decent reply. The issue is affecting a big part of the feature, which is the calculation of the points, and I think other stores should really look into this as well (it is problematic). Currently you're double deducting the VAT that's included in the shipping cost. I've sent a reply to the answer I got more than a week ago; and that was even also after waiting for days on end. It's a big thing that I had to stop the app. I don't know if there's less care that is given to the legacy subscribers just because we're paying less than what it is priced now? I'm in the middle of testing a new app, which offers the same features as you guys have for much less cost. And, I have waited sooo long to really give this an objective review/trial by trying to work with you on a solution but your support is just soo bad that it looks like I will just have to let go of this app that we've had for years. And there we go; another week passes with my chat messages being ignored (and yes, I know you've got a lot of inquiries now but more than a week of no reply whatsoever is just not acceptable.

So far I am really loving this app! It's easy to use with great directions. I think that some of my customers might not be seeing that they can do optional things to accrue more more points though since you have to click on the right tab --- that might be something to add a bit of something to get attention to!

recently i suffer fm "your points redemption could not be completed, try again later", both customer and admin cannot redeem