Smile: Loyalty & Rewards , 5 968 recensioner
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Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.
Have only had to contact support a couple of times and they've been great and extremely responsive.
Straight forward user interface and responsive, friendly customer service
Super helpful customer service team.
App could do with better built-in analytics.
Thank you for your review, we are so glad that our customer service team was able to help you! One of our team members has reached out to find out more about your analytics needs - we appreciate your feedback here :)
I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!
Good program, altough a little bit expensive. Let's see if it's wort it. Lisa from the Customer Servic was of great help.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.
Great app, great communication & customer support. Only a bit pricey for us at the moment, hopefully in the near future..!
I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating.
Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.
Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions.
- Angie & the Smile Team
It's too early to rate the app yet, as we have just recently added it. But, the help from Lynn to iron out some issues we experienced was great and very helpful.
Thank you so much for your review. We really appreciate it. We have reached out via email to see if there is anything further we can do to help.
Best regards
The Smile team.
It is a very capable app and esasy to set-up, but it was not what the client required at a 100%, also tech support is a plus.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.
Smile Team
The help center responds quickly to my questions and explains well.