Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensioner (6 711)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 88 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
6 april 2024

Straight forward user interface and responsive, friendly customer service

Whimsigirl
Malaysia
Mer än 4 år användning av appen
Smile.io svarade 28 juli 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Redigerat 18 september 2024

Good app but doesn't allow for free shipping for members as an option so I had to add another app to facilitate this. Staff were helpful.

Linden Cook Jewellery
Australien
Ungefär ett år användning av appen
Smile.io svarade 18 april 2024

We are so happy to hear that you had a friendly chat with our team :) We look forward to watching your program grow!

15 mars 2024

I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!

Barr Hill
USA
Ungefär 2 månader användning av appen
22 juni 2024

Customer service have been great addressing any concerns or problems we've had.

Knit Nottingham
Storbritannien
Mer än 2 år användning av appen
Smile.io svarade 28 juli 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

3 april 2024

Great app, great communication & customer support. Only a bit pricey for us at the moment, hopefully in the near future..!

agnogrocery
Cypern
Mer än 2 år användning av appen
Smile.io svarade 28 juli 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Redigerat 22 februari 2024

I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating.

Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.

Miracle Botanicals Essential Oils
USA
10 dagar användning av appen
Smile.io svarade 14 februari 2024

Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions.

- Angie & the Smile Team

26 september 2024

Solo falta rapidez en la respuesta

Otakuya
Spanien
5 månader användning av appen
25 april 2024

quick reply to my concerns, happy with the service.

FJ SWIM BIKINIS
USA
Mer än 4 år användning av appen
Smile.io svarade 26 april 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

15 mars 2024

It's too early to rate the app yet, as we have just recently added it. But, the help from Lynn to iron out some issues we experienced was great and very helpful.

VOYA Organic Beauty
Irland
21 dagar användning av appen
Smile.io svarade 16 mars 2024

Thank you so much for your review. We really appreciate it. We have reached out via email to see if there is anything further we can do to help.

Best regards

The Smile team.

12 juli 2024

Lynn's customer service was great.

BIG & BELG
Nederländerna
10 månader användning av appen
Smile.io svarade 16 juli 2024

Thank you for your review, we are so glad you had a good experience with Lynn :)