Smile: Loyalty Program Rewards

It’s been helpful to a point, but once you go over your only allowance you can’t access any admin. If it doesn’t ever go back under the limit I was told I still can’t access it unless I go up to the next level which as a small business is out of my league.

Fortunately Andrea came and answered my call and helped me out. So I can access the admin section and amend it and answer customer questions.

Lynn from Smile.io was a huge help, and very kind and easy to work with. I deeply appreciate the customer service she provided.

We've used Smile for a fair few years now and can only say good things the app itself and the support provided. Many new features coming which look great. Fantastic that they are not resting on their laurels.

The support I have received for any of my queries has been second to none. Particularly the support I have received from Joana (27/09) - she answered all of my questions in a polite manner, and offered workarounds for our unique needs. Thank you.

Update - 18/09

I've recently add dealings with Ezra, who was extremely helpful and efficient in sorting my request. Once again, the Smile team have delivered.

Update 10.28.25: Once again I have received amazing support through Smile. They were able to find a solution to my problem very fast and everything is now working smoothly. Very impressed!

Good support, was easily able to answer my question.

We’ve been using the Smile.io app for many years now and are really happy with the way it manages our loyalty programs. The interface is user-friendly, making it easy to navigate and implement various features that enhance customer experience.

Recently, I encountered an issue that I thought might be difficult to resolve, but I was fortunate to receive assistance from Enzo. He went above and beyond to ensure my problem was addressed promptly and effectively. His dedication and support made a significant difference, and I truly appreciate his efforts.

I’d recommend this app to anyone looking for an easy to use loyalty program with five star support when needed.

We've been using Smile for a few years and we really like the features and design. Above all, the customer service from Andrea and Hannah have been amazing.

I needed some help adjusting something in the admin and Andrea was able to help right away.

The Smile team is always helpful and they do their best to solve any issues that we might have. Great job, guys!

I think the jump from FREE to US$50 per month is too steep. I have 300 people on my program and the FREE version is very limited and causes confusion so I have to upgrade but its a huge price increase. If there was a US $30 pm option for up to 600 members it would be much easier to build slowly.

Smile has been working great for our business. Easily integrates with shopify/okendo/mailchimp. Very user friendly. And their customer service is fantastic- super friendly and knowledgable- and they don't make you wait and wait for a response when you have a question. Much appreciated!

Great app and awesome service. We have been a customer since 2023. I had a technical issue integrating Smile with Shopney app. Joanna gave me excellent service and was extremely patient while trying to set up the integration. Thank you, Joanna, for being patient with a non-technical person!

We've been using Smile.io to power our points program for more than a year, and we love it. It's easy to implement and really provides us with a key pillar to our customer retention strategy. The return on investment is great and saves us a lot of time and money versus building it ourselves. Smile works so well that we haven't had much need to access their support team for help or resources. It was only recently that we reached out for with technical questions as we look to improve our site. We were so happy with our interaction with Smile's Help Team. They are responsive, courteous, and generous with their time and attention. This single thread of interaction really boosted our opinion of Smile: we learned that the company is more than software engineers, they are also specialists in providing quality customer service. We highly recommend that you go with Smile!

Update: They continue to provide great customer service and attention when contacting support regarding issues or questions. Thank you so much!

Update #2: Their AI support tool for internal issues has been on point. Able to clarify even complex questions and hand off when asked. Smile continues to be an amazing tool not only for us but for our customers!