Smile: Loyalty Rewards Program
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I had contacted Smile support months ago, and I was disappointed that the Redeem Points functionality was not available in our checkout. They said they would provide my feedback to the development team. I just received an email out of the blue (from a person, which is even better) that the feature is now functional, and it's already active in our checkout. That is great customer support!
Thank you so much for providing us with your feedback and for this 5-star review! We really appreciate it. 💖
Shelby - Smile Team ✨
Excellent Loyalty and Rewards app! I had some issues implementing a few of the features and was helped and taken through it step by step. Thanks so much Hannah!
Thank you for leaving such a lovely review. Glad to get those features up and running! We look forward to watching your loyalty program thrive - Hannah :)
Le service client est super rapide et efficace. Nous avons des réponses précise afin de répondre à nos intérogation.
Merci pour cette belle critique. Nous sommes heureux de voir que vous avez vécu une excellente expérience avec notre équipe !
The app is generally very easy to use with a decent UX, although Smile's customer service is incredible. Lynn has been very helpful and super responsive, assisting us with any errors that we've come across or questions we've had.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Lynn was friendly and helpful!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Support was great! Appreciated not just the response, but the relevant help articles to support the conversation.
Thank you for leaving this review! We are happy to hear you had great support when you reached out.
Super helpful! Thanks Carla :)
So glad you found Carla helpful - we think she's great too! We appreciate you taking the time to leave this review :)
First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.
Thank you so much for taking the time to leave this review!
We really appreciate it 💖
Don't hesitate to reach out if you have any questions,
Smile Team ✨
Shelby was very patient and very helpful, directed me to exactly what I needed. Thanks Shelby!
Updated to add: Lynn was attentive to my needs and got everything sorted out quickly!
We smiled reading this review! Thank you so much :)
Great customer support!
Thank you so much for taking the time to leave this review 💖