Smile: Loyalty & Rewards , 5,982 รีวิว
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Very good support, the support team is present and helpful!
The application is also easy to use. Thank you very much!
Thank you so much for your lovely review 🌳
So happy to hear that you're finding the app easy to use!
This product is awesome! Super easy to install, works right out of the box. I recommend to anybody with a store!
Really nice app, Loving this app so far. We already got 1 new member and she accumulated points buy placing an order!
This website has absolutely met a MASSIVE need for our DVD distribution company. It was so simple and straight forward. We are going to recommend this to MANY other commerce shop owners! INVALUABLE and AMAZING!!! We CANNOT speak more highly of this product. SO WORH IT!!!!
Cool app with Helpful customer service
Awesome that this app is free. High quality and looks not cheap. Easy to set up and everything is shown. It is exactly what we needed, a good loyalty reward system.
Thank you so much for your review! Glad to hear that you're loving our app 💖
Fantastic feature to have, great app, great loyalty programmes!
aslin.myshopify.com
AMAZING APP! Everything I needed, and not a single problem. Works Perfectly! Thanks guys!
Easy and user-friendly with a bunch of great options available on the free plan. The support team is super helpful and responds very quickly (thanks Jade!)
Thank you so much for your kind words, it was an absolute pleasure assisting you today. ❤️ - Jade & The Smile Team <3
Does not integrate well with POS and other channels like ebay. Can't merge accounts or delete them either. I have some customers that have as many as 7 different entries as customers all with accumulated points because they used a different method of payment. It works fine with the online store but then I'll get people messaging me on ebay saying they received an email about points, signed up and the points aren't there...because they now have two customer profiles in the system. One as a member and one as a guest and the guest account has the points. I thought by adding them as a customer at check out in store on my POS that the points would be awarded to them but nope I have to manually adjust their points. Like I said it works fine if using online store only but if you have multiple channels, good luck because it's a flawed system.
Hey there! Thanks so much for taking the time to leave us your review & feedback - we really appreciate it!
Regarding the duplicate customer issue that you're experiencing - I can definitely see how that can be a pain.
Currently - Smile gets all customer data directly synced over from Shopify - so if Shopify creates duplicate customers based on payment method; we're unfortunately also going to be getting those duplicate customers in Smile. What I would recommend in your POS store would be to always start by collecting your customers' email addresses to associate to the order; instead of having the customer be added to the order based on payment method. This way - the points will always be tied to the customer's email address.
Regarding the existing duplicated customer profiles - I found a discussion on Shopify's community that might be helpful to you: https://community.shopify.com/c/shopify-discussions/merge-duplicate-customers/td-p/827533
I hope this helps! Please don't hesitate to reach out to help@smile.io if we can help with anything else 🙏 Take care!