Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

รีวิว (6,488)

การให้คะแนนโดยรวม
4.8
จำนวนต่อระดับคะแนน
  • 88% ของการให้คะแนนคือ 5 ดาว
  • 8% ของการให้คะแนนคือ 4 ดาว
  • 2% ของการให้คะแนนคือ 3 ดาว
  • 1% ของการให้คะแนนคือ 2 ดาว
  • 1% ของการให้คะแนนคือ 1 ดาว
17 สิงหาคม 2019

I loved the app as it makes applying the discounts and promoting the rewards program much easier, however I've only left out the last star due to the app not having the option to earn x amount of sales per referral link equals free item, but rather they have it as both parties get $5 off. Please update the app with a counting system to reward users with a free item and you'll get 5 stars instead of 4 in my books!

Pure Meta
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
Smile.io ตอบแล้ว 20 สิงหาคม 2019

Thank you so much for your review, and for the suggestion! We really value your feedback, and will send this over to our product team :)

28 ตุลาคม 2017

i really like the system very easy and efficient.

Afromart Ca
แคนาดา
17 วัน ในการใช้แอป
2 พฤศจิกายน 2022

I am leaving a 1-star review due to the extremely poor level of customer support that Smile offers. Unlike other apps, the Smile support team will try to help with the least possible effort, and will never actually be willing to login to a Shopify store to assist with the app's implementation or code (i.e. through a collaborator link or staff account login).
All the support team will do is send you one of their trained reply templates to provide a help article. We wanted to show the Smile launcher on only one page of our website, but were told that this was not possible. We would have to 'exclude' every single page on our website to be able to do this. There is no option in the app to only 'include' certain URLs to display the launcher. This is not helpful at all. Additionally, we found through the support team that certain features of the Smile app are only available to people depending on when the account was created. For example, they currently offer different ways the launcher can be displayed on mobile - but only for new accounts. Because we have an older account, the team refuses to give this option to us. This is extremely bizarre and not logical at all. Seriously Smile - for the amount that you charge merchants to use your program, you really need to improve your customer support and allow more customization for merchants.

Welham & Co
ออสเตรเลีย
มากกว่า 1 ปี ในการใช้แอป
Smile.io ตอบแล้ว 2 พฤศจิกายน 2022

***UPDATE 07/2023:
Thank you for your patience, I'm happy to let you know we have been able to add you to the beta group for this feature. We have been trying to contact you to confirm and see how else we can ensure your program is working optimally and we look forward to connecting with you soon. ***

Thank you for taking the time to leave us a review. We really appreciate your feedback.

I truly understand the frustration these issues caused. I'm going to carefully look into the problems you highlighted and reach out privately to try and resolve these concerns.

Customer service is incredibly important to us and we always try and offer the best advice and support that we possibly can. Some things are outside our control but we will always try and offer workarounds and solutions. We will never refuse to offer a feature if it is available and we are currently looking at ways to offer the visibility option to you we are just waiting to see how we can add you to the control group.

Again, thank you for your review and I look forward to connecting with you to resolve these issues.

David Wyatt
Merchant Experience Manager

10 เมษายน 2019

worth it!! I absolutely love this app for creating a cute, not annoying pop-up perks program! It's also fully customizable, even with free!

Reckless Trash
สหรัฐอเมริกา
17 วัน ในการใช้แอป
Smile.io ตอบแล้ว 11 เมษายน 2019

Thanks so much for the five-star review! Our design team works hard to make our app beautiful :)

14 มิถุนายน 2017

I'd like to have been able to award 10 stars. I have done hours of research into all the various loyalty programs, understanding nothing is more important to a store than their customers, and how we treat them is a defining factor in our store's amazing success.

Not only is the app features second to none, and the code does not interfere with the delicate and complex coding we have developed, the team at Smile have given 110% to ensure this program exceeds all our expectations.

Do yourself a huge favour. Run with Smile, and you will forever be rewarded (pardon the pub) with positive reinforcement for your decision.

We couldn't be happier, and i highly recommend this awesome program.

10 stars **********

I Am Natural Shopify Trial
ออสเตรเลีย
17 วัน ในการใช้แอป
แก้ไขเมื่อ 12 ธันวาคม 2017

Great concept - easy to install
great way to entice our customers if it actually worked....our codes that get sent to customers with rewards dont actually work!

Star Style Homewares Accessories
ออสเตรเลีย
มากกว่า 1 ปี ในการใช้แอป
7 มกราคม 2020

I’ve used this app for 3 months on the 50$/month plan. It looked like a great concept at first, but for such a high price it lacks several important features (or only makes them available on a 200$/month plan) :

There is no analytics or any kind of way to view how customers spend their points (or if they even do) on the 50$ plan.

A major feature that’s also missing is the integration with emailing apps to allow customers to redeem points by subscribing to the newsletter. That should be a top feature for any kind of rewards system.

The interface is too limited, with very few customization possibilities. I understand it has to be user-friendly, but this is oversimplified. The intrusive popup widget gets old really fast. If it was a fairly new app I’d understand, but they’ve been around for years and should have had improved by now.

The support is alright which is why I’m still giving it 3 stars, but overall I don’t feel like this is worth the cost.

Kurafuchi
ฝรั่งเศส
มากกว่า 1 ปี ในการใช้แอป
Smile.io ตอบแล้ว 8 มกราคม 2020

Hi there! Thank you for your honest review :) We'll send you over an email to help out!

21 กันยายน 2016

KoopBrand.com is definitely enjoying this app! Very easy to use for our customers!

Katkoopstore
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
28 กุมภาพันธ์ 2017

I Love IT and so easy to use, click click and you are done.

Hoff 71
สวีเดน
17 วัน ในการใช้แอป
6 ตุลาคม 2022

Amazing app easy to navigate. The customer support is very knowledgeable, quick in responding and very nice to work with.

Kavee C&C cages
สหราชอาณาจักร
17 วัน ในการใช้แอป
Smile.io ตอบแล้ว 6 ตุลาคม 2022

Thanks so much for taking the time to leave a review! We are so glad that you are finding the app easy to use, and got the help you needed from our team. 💛 Nicole