Smile: Loyalty & Rewards

Although we have only just begun trying out Smile.io, I felt compelled to comment on how exceptional the customer support is.
Any issues or questions I had were quickly dealt with — above and beyond. Although we haven't gone live with the loyalty programme yet, I can see that there are already a few certain things I would like to be added such as the ability to be able to send emails from our own email address rather than Smile.io's email address, and to remove the Smile branding from email footers.

Nice App! Easy installation. Excited to see how this works on my store.

Great customer service! They have been *so* helpful with all of my questions!! I wish that there was more customization available, and they are still working on this. But I love the program overall, and the ability to reward my customers and motivate them to keep coming back.

Just started but really excited to try it!

I wish I could start off some of my customers with points who have already proved to be loyal and awesome customers. Otherwise, super awesome!!

A lovely app -- if only there were a way to control the endless stream of bot sign-ups coming in through Shopify. I realize that at its source this is a Shopify issue, but seeing as it's a recognized and much-talked-about flaw in Shopify's customer accounts sign-up, some sort of ability to filter who makes it into the points list is badly needed.

This is especially true, since the app's pricing tiers depend on the number of customers, which currently quickly fills with bot registrations.

If Shopify ever fixes the underlying issue, I'll be back. But in the meantime, the app, for me, is unworkable.

I just installed this app, so far I like the setup and interface.
Very straight forward and simple to use.

We've been using Sweet Tooth for 7 months now. We weren't sure how interested our customers would be in a rewards program....since it seems everyone has one. However, every brand (if they provide a good product or service) has brand advocates. After extensive research, we were convinced Sweet Tooth had the best Loyalty program app available. It's not cheap, but anything of real value rarely is. I like the fact that it's a great way for your customers to become engaged brand advocates by helping spread the word about your brand via referrals and social media. We are pleasantly surprised at how many of our customers are taking advantage of the program. I gave them 4 stars because I would like to see a few more functions and better reports. However, the app works great and flawless. We've had no functionality issues. When we have had questions, Customer Support has been superb.

Customer service was very helpful and responded super quick. My challenge is with the customer user interface. It's not intuitive that customers should click on the 'Get Perks' icon in order to access their loyalty account. If I already signed up, I wouldn't need to 'get' perks - I would already have them. Maybe this is something that is fixed in the upgrade plans but for the basic plan, I found it to be counter-intuitive.

The customer service was prompt and service staff was very helpful in my enquiries. Easy to use app.