Smile: Loyalty Rewards Program
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Great app - does exactly what we need.
The app is pretty fine, easy enough to use and customize. We really liked it for a while.
HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button.
I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading.
I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do.
Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way.
Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that.
You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future.
While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for.
We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!
I am absolutely loving the Sweet Tooth Loyalty program! It's user friendly and super simple to set up. My customers are also loving that I'm able to provide them with a rewards program, so I'm thankful for Sweet Tooth's usability!
Very easy to use and integrates well on POS and online store. Would recommend to anyone looking for an easy to use points program.
Thank you for taking the time to write this review 🌟 Super happy to hear how easy it was to set-up Smile. Thanks for the accolades and recommendation!
I set the entire thing up in 3 hours, and I really do think it's going to add value to my website. The small test group I used was excited by it and I had fun setting it up.
Thank you for your kind words. We are delighted you found Smile easy to set up and your customers are excited about your program
Cheers
The Smile Team
Nicole at Smile gave me quick and correct direction is solving a problem and direction on how to fix the issue in the future. Awesome Support Above Expectations!
Thank you so much for taking the time to leave us this review 🦋
I enjoy the features of this app. As a family business, it is helpful to have a free option for a loyalty program as our business grows.
love this app, very wasy to set up, and it automatically set up in store; so hopefully it send out to customers that its on the app.!
Thank you so much for your review! 😄 Please reach out to support anytime if we can help with anything!
Love this app. Works great. Definitely worth it to install.
The customer support team is great! They've been very prompt & supportive throughout the onboarding process. The set-up process is simple & intuitive. Hoping to make the best out the app !
We really appreciate you taking the time to leave a review. We are so happy that t our support team has been helpful through onboarding, and the set up was easy! 💛