Smile: Loyalty & Rewards

Smile.io is killing our customer relationship. They keep sending emails rapid fire style to our customers. Support is supposedly working on this but as of now this continues to cannibalize and crush our customer relationship. Support on our end is receiving an influx of complaints. We will be switching, but please, stop ruining our customer experience!

I am on the Free plan as indicated on my dashboard, but Smile has been billing my card for USD39 a month for the last 6 months! Something I never agreed to. This is completely ridiculous and amounts to fraud. So even if you are on their Free plan, check your statements because you may still be charged! I am now chasing to get my money back. I DO NOT RECOMMEND THIS APP.

The app doesn't show widget/icon on desktop and mobile anymore. I have troubleshooted and still no success. I contacted smile 8 days ago via he Shopify App dashboard and I have not heard from them. The customer service used to be good but it looks like they are losing it.

Useless unless you pay, you cant even edit your programs without paying. cancelled

I can't really give this App the full stars, as I have had the program live on my store for over 6 months now, and I still don't feel confident in FULLY sharing with my customers, as I still don't understand how they earn the points, get the rewards, etc. **I just read the 2* review by "Wicked Wigs".. MY POINT EXACTLY!!!
I've asked CS several times for a simple FAQ Page Template, but only get back a couple of links to OTHER stores, to use as examples to "build" my OWN FAQ Page.
I am a BASIC user, meaning I typically have to hire out projects that are not "plug-n-play" type things. So, building an entire PAGE would be over my knowledge, and right now I just cannot afford to hire another developer to create this Page...
So I've considered just canceling and removing it, but my VIP FB Group customers would be severely disappointed, as I've been telling them I'd get it figured out soon.
Some of my customers have multiple accounts on my site, which they're asking how to combine the accounts and still get all their points. No clue how or where to start with that one. I've tried searching thru the Smile help center, no luck either.
This whole thing has just been a giant MESS. If I can ever get it simplified and working properly, I would be happy to come back and edit my review, and i sure HOPE it's not gonna be another 6 whole months either!
Lastly- I have a mobile App built thru Tapcart. I was (at first) so excited to see under their "Coming Soon" integrations, SMILE was about to be offered to our Apps! *That was MONTHS AGO, and STILL NOTHING....
Speaking of Tapcart, there is a perfect example of GOOD, QUALITY CS & implementation! They simply gathered the information they needed, and came back with the entire iphone app BUILT, DONE. I did not have to jump thru any hoops, learn this or that coding, etc etc etc...
Another reviewer mentioned SEZZLE... even a better example of how Smile NEEDS to have all of the much-needed/ MUST-HAVE templates, etc, for their merchants to be able to use!
Now for the crazy expense... Omg. I can't even stomach the fact of allll the lost $$ I've waisted over these last months. Not even the high monthly fee we pay for Smile, but the hundreds++ of bucks we're losing monthly, due to my own ignorance of not fully understanding how this program works (and does NOT work) in my favor. I have hundreds, more like thousands of customers who have grown tired of my constant procrastinating in fully explaining HOW this "rewards program" WORKS!

Its a brilliant app, been using this loyalty app for 3 years.. However after this update they made, they removed alot of settings and features from the free plan.

Now i can't change and edit my settings, i literally have to fork out 50 usd just to change a few settings. What a bunch of greedy devs.

We are only small grocery and not too much profit at here. I using the app until they send me the email.
with 600 orders/month , is not too much in rural and their palan is $199/month. Very expensive for us.
I will use another ways for that

Does not work with Paypal: if you place an order with Paypal, the user doesn not receive any points. And it's not specified anywhere that it doesn't work with Paypal...

Honestly disappointing. It tries to do too much and it fails miserably. They are quick to raise the price for basic functionality but are slow to help when it comes time to make their product a success. One of the problems is once you have it installed, migrating away from it is a complete nightmare. We like the idea of this product but the execution is just poor.

Too expensive. Requires educating customers over and over again. Not easy to understand how to use code. Most customers place it in the "Notes" box during checkout requiring website owner to manually apply the discount. Will most likely delete this app within the next week.