Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

评论 (6,616)

整体评分
4.8
每个评分等级的数量
  • 88% 的评分是 5 星
  • 8% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 1% 的评分是 1 星
2015年11月29日

Great! Easy to set up and use. Very straightforward.

The Happy Baby
加拿大
11个月 人在使用应用
2020年5月25日

Absolutely my favourite app on Shopify. We were on the Smilie.io free plan for a few months, and it was fantastic for our business.

Rewards (no matter how little) are a hugely successful way to incentivise purchases and increase AOV - and Smile does Rewards like magic.

The functionality is brilliant - with the countless ways to Earn and Redeem Rewards and the Smile interface is beautifully simple.

We are currently on the Started plan, and I hope to move to Growth once our business grows to allow it.

Highly recommended.

MusicMajlis
阿拉伯联合酋长国
11个月 人在使用应用
Smile.io已回复 2020年6月2日

That's so great to hear - thank you so much for your amazing review! ☺️

编辑时间:2022年1月15日

The loyalty and referral programs are great, and their support is fantastic! Mackenzie was really prompt in answering all our queries. EDIT: 2022-01-14
After using Smile for a few months, I've reduced our ratings to 2 stars. Two of our biggest complaints are: 1. Terrible UX for discount code redemption: The user "applies" a discount code on the cart page via the Smile nudge, but there is no user visible feedback whatsoever that the code has been applied. About 75% of our customers that create discount codes don't actually end up redeeming them because of this, and we think our conversion rates have actually *reduced*. Our tech team spent significant amount of time trying to fix this on our end, but because Smile runs within an "iframe" there is absolutely nothing you can do. Be prepared for customer complaints that their points redemption isn't working. 2. Mediocre functionality to handle customer refund abuse: A customer can place an order, redeem their earned points and then return their original order. Effectively, they've gotten "free" points. There's nothing you can do to address this, other than manually inspect the points dashboard in Smile and address these cases. Not at all feasible if you deal with a large quantity of orders and operate on thin margins. There are easy tech solutions to this (e.g. Smile could let us delay awarding points by x days), but Smile doesn't support them. Unfortunately we can't really disable the program once we've launched it without aggravating our loyal customers. So we're stuck dealing with these issues while we look for an alternate program to migrate to. Regardless of the app issues, their support team is stellar in their responsiveness.

Shop The Arena
印度
11个月 人在使用应用
Smile.io已回复 2021年10月26日

I'm glad to hear you are happy with the loyalty and referral programs. It was great to work with you and get your business what it needed 😁
- Mackenzie

2021年4月4日

This app has really slowed my website down, I'm not certain the benefits outweigh negatives in this case

Dark Heart Creations
英国
11个月 人在使用应用
Smile.io已回复 2021年4月5日

Thanks so much for the honest review and letting us know about the issue you've experienced with slow loading. I've just sent you an email to follow-up with a potential fix for this, so I'd love to hear if you're seeing different results 😊

2016年6月12日

Super simple setup and great guides to help you create a better site!

Thehaircares
美国
11个月 人在使用应用
2017年9月14日

Integration can be a little difficult, but I LOVE that this is a free service for my shop. THANK YOU!

Contour Creative
美国
11个月 人在使用应用
2024年3月2日

Top notch Customer service!

Padel USA
美国
8个月 人在使用应用
Smile.io已回复 2024年3月4日

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

2018年3月22日

This app is great! Had an issue and just dealt with Maggie in the chat room. She responded within seconds and solved my problem with ease. Extremely helpful and pleasant!

Conquest Hockey Apparel
加拿大
11个月 人在使用应用
2017年6月19日

Pretty easy to use for the retailer. Seems kind of confusing for customers.

Tilted Sole
美国
11个月 人在使用应用
2024年2月1日

Customer support staff (Lisa in particular) is super helpful in answering all of our questions quickly. We appreciate that very much.

Trévo LLC
美国
10个月 人在使用应用
Smile.io已回复 2024年2月3日

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨