Smile: Loyalty & Rewards , 6,019 条评论

I set the entire thing up in 3 hours, and I really do think it's going to add value to my website. The small test group I used was excited by it and I had fun setting it up.

I've been using Smile for a while now and really loved how easy it was to implement. I needed to speak to support today about an issue I was having that I thought was on their end. The error I was getting was not directly related to the app, but support was wonderful in helping me troubleshoot. They were also very quick to respond.

Just been fantastic from the beginning... we have used Smile for over two years and they have always been there to help. Great product. Nothing better!

Jade was very very helpful and helped us resolve our problem quickly!!

David has been absolute amazing, delivering a personal service to a question I had and taking time out to send a video on how to use a feature. Super quick and polite. Signed up straight away!

Smile is great due to their features and partner integrations.

***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.

Lisa, Jade and Lynn from the support team is great! 5 stars!

Great customer service. Helped me with a problem that was not supported by the level that I was subscribed to but still made it work for me.

Maggie & Angie were very responsive and informative with assisting me with my inquiry. They were both very knowledgeable and went above and beyond to list out every details and steps on helping me find my answer. Just launched this app and the interface/experience is very simple and clean. Thank you!

I love the Smile Loyalty and Rewards app. I worked personally with Karen, Joana, and Hannah, who were all individually helpful, friendly, quick to respond, and great in their expertise within the business. They helped me set up a wonderful program that my customers will love and feel absolutely spoiled. :) But most importantly, one that I could feel confident in, knowing that it will work alongside me on autopilot to grow an awesome wood and resin jewelry boutique for women who define their own beauty!

Helped with my questions super fast and easy! :)