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This app is great it does everything we need. The support is fantastic. I sent a email and as soon as i was done sending i got a response. Nicole you rock
Thanks so much for taking the time to leave a review! It means a lot to us. You rock too!
- Nicole
Customer Service was quick to assist and resolve my issue.
Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛
We are so delighted to hear that you had great experience with our support team 🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
- Smile Team ✨
I have been loving Smile and found customers have become more incentivized to purchase for reward points. I recently had a call with Mackenzie from the Smile team to go over some BFCM strategies, and it made me love Smile even more! Great program, great people. Highly recommend!
Thanks for leaving a review! We agree that Mack is indeed excellent 💛💛💛
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Very satisfied with this addition to my shop. Very friendly and super fast communication. Think along with you and are solution-oriented. Now I hope that the full app will be available in Dutch soon, so that more Dutch people will come!
We are so glad you are enjoying Smile! Thanks for leaving a review, and for your kind words.
Let us know if there is anything else we can do for you :)
I must have accidentally clicked the upgrade button when signing up for my account for the first time and didn't realize it until months later. But to my relief, the prompt and courteous customer service folks reversed the payments as there had been no activity on my account until today. This left a positive impression on me, and makes me more confident that I'll intentionally upgrade once I start using Smile. Thank you!
Thank you so much for your kind review. We are delighted we could help with your upgrade issue. We are always happy to look for the best outcome for our merchants.
Cheers
The Smile Team
Leah was great! she was so helpful and patient with my questions. I really appreciate her.
Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛
We are so delighted to hear that you had great experience with our support team 🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
- Smile Team ✨
Amazing customer service from Jade! The app is pretty user friendly and mostly easy to integrate with select POS systems. The customer service has always been prompt and helpful!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Lynn who was very attentive with my reboot of Smile.io not working with my Shopify was the best more attentive help. She responded practically in real-time.
I would like to deal with her again in the future. She was that helpful and responsive.
Thanks,
Ray
We appreciate you taking the time to leave us a review and that you found Lynn to be so helpful! She is an absolute rockstar and I know she will be so happy to read this 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨
very helpful CS Team, really appreciate!
Thank you very much for your review we really value your feedback.
Best regards
David
A wonderful and very powerful app, with great and creative options for our clients. The Smile customer support team is brilliant, very kind and human, they always go above and beyond to offer us a good and quick solution to any issue. We will use Smile for a long time, thank you for all your hard work!.
We appreciate you taking the time to leave a review! Thank you so much. we are glad you are enjoying Smile and found our support helpful. Let us know if there is anything else we can do for you :)