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Very easy to set up! I decided on the smallest upgrade so we can use our logo. I had a couple of questions about setting up the customer emails. Nicole was fantastic in getting back to me quickly, only to learn that the program pretty well does all the filling in for you. Great customer service with a smile! (pun intended). We're excited about this Loyalty Program. Thank you!
Thank you so much for your review we really appreciate your kind words We agree Nicole is Fantastic!!! Please reach out if there is anything else we can help you with.
Cheers
The Smile team
We've been happy with the app so far. Customer service is responsive via chat, which is very helpful. Would recommend.
Thank you so much for your kind review we really appreciate it. 🙏
Please let us know if there is anything else we can do to help.
Cheers,
The Smile team 💛
Great support from Lisa!
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
Lynn has been super helpful, she solved every issue we had with speedy responses, could not be any happier with her amazing service, the app itself is very straightforward and has all the functionalities that we require to give back to our loyal customers!
Thank you so much for taking the time to leave this review & for all your kind words 🤩 It was a pleasure chatting with you! 💛
Lynn - Smile Team ✨
We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify.
Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI!
We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!
Thanks for taking the time to leave a review. We are glad that you are enjoying Smile so far, and appreciate your feedback, so thank you for taking the time to tell us how we can make Smile better.
I have reached out to you via email to offer you 1:1 support in setting up your program so that you are not giving away too much to your customers in your unique use case. We look forward to speaking with you and helping you optimize your program!
Lisa was very helpful with digging into the issue I had and finding viable solutions for it. I am very grateful for her assistance!
Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
The app is easy to use and the customer support team is super helpful and fast to response to. The integration with other third party apps like Klaviyo also add value to our customer experience. :)
We appreciate you taking the time to leave a review! We're so glad that our Klaviyo integration is helping add to your customer experience and that our support was quick and helpful. Don't hesitate to reach back out if there is anything else we can do for you :)
Very helpful customer service and app seems to be working well!
Thanks so much for leaving a review! It means a lot to us. We are here to help if you need anything else :)
Great app, great customer service (thanks Jade for helping me with a quick fix!).
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Great app and customer service is fast and accurate!
Thank you so much for your review! We are so glad that our customer service was quick to respond to your questions - enjoy using the app :)