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**Update**
The app itself has always functioned excellent and has been a great boost to our business.
A few weeks ago the pricing tiers had changed fairly significantly and though I was initially frustrated the team at smile worked very hard to find a solution that would work for our business needs and keep our rewards program uninterrupted for our customers..
Thank you for your feedback it is really helpful to enable us to improve. I've reached out via email to see if we can help resolve this situation for you.
Best regards
David
I am just getting started with this app but it is pretty easy and when I had a question the live chat option is great. Jade answered my question quickly.
Thank you for the lovely review 😄 We're glad that Jade was able to help you so quickly! We'll let her know you appreciated her time 💕
Great app and customer service is fast and accurate!
Thank you so much for your review! We are so glad that our customer service was quick to respond to your questions - enjoy using the app :)
We are only small grocery and not too much profit at here. I using the app until they send me the email.
with 600 orders/month , is not too much in rural and their palan is $199/month. Very expensive for us.
I will use another ways for that
Thank you for taking the time to leave us your feedback. We value your opinion and reached out to you personally via email to discuss this further.
Great support, thanks for your quick help Lisa
Thanks for taking the time to leave a review! We also think Lisa is super awesome 🤩
Don't hesitate to reach back out if there is anything else we can do for you!
Super simple to use, the free plan is so robust! we have a great reorder rate thanks to smile and the rewards program we have implemented.
Thanks so much for taking the time to write this review! We really appreciate it 🤩
Smile Team ✨
Maggie & Angie were very responsive and informative with assisting me with my inquiry. They were both very knowledgeable and went above and beyond to list out every details and steps on helping me find my answer. Just launched this app and the interface/experience is very simple and clean. Thank you!
Thanks for leaving a review! We agree that Maggie and Angie are indeed excellent 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Customer service, especially Nicole, is a huge help and very responsive. Thank you!
Thanks for taking the time to leave us a stellar review and the kind words about Nicole! She's a rockstar and we're so glad she was able to help you so much 🫶
Yours in Loyalty,
✨ The Smile Support Team ✨
Fantastic experience! David from smile was very helpful activating additional integrations and support looks to be very responsive. Almost plug and play, mainly use it for reviews on product pages and also refer a friend with klaviyo
Thanks so much for taking the time to leave a review! We appreciate it and are glad that you find Smile easy to use. We also think David is pretty awesome! Let us know if there is anything else we can help you with :)
excellent customer service and support!
Thank you for your kind words, we really appreciate it! We pride ourselves on our customer service and are delighted you got a great response 🤩
Cheers,
Smile Team ✨