Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

评论 (6,551)

整体评分
4.8
每个评分等级的数量
  • 88% 的评分是 5 星
  • 8% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 1% 的评分是 1 星
2019年6月18日

such a helpful app, we have been looking for something like this for a while now! highly recommend !!!!!!

Luxe Bae
英国
大约4年 人在使用应用
Smile.io已回复 2019年6月19日

We're happy you found us! :) Thank you for the five-star review!

2023年10月11日

Smile has always been so flexible for us and allowed us to build the best plan around our needs.

The functionality of Smile has also always met our needs and helped us to increase our CVR.

We switched away from Smile to Rise but quickly found that wasn't the best choice for our platform. Smile allows for much greater customization of our program to meet our needs. We definitely recommend Smile for all of your loyalty needs.

Starpil Wax
美国
大约4年 人在使用应用
Smile.io已回复 2023年10月13日

Welcome back and thanks for leaving a review! Don't hesitate to reach out if you have any further questions. We're always here when you need us!

Smile Team ✨

2016年5月25日

This is just what I was looking for! Im excited to be able to engage my customers in a new more intimate way!

Dream Beard
美国
大约4年 人在使用应用
2016年11月9日

New to this app but seems good so far

Ashley Myers
美国
大约4年 人在使用应用
2021年10月3日

Been using Smile for our stores for over a year now! Our customers love it. Very easy to use and easy to integrate. Also incredible support - responsive and helpful team. Special shoutout to Lynn who we've also had the pleasure of meeting in person. Highly recommend Smile.

Shop Suki
菲律宾
大约4年 人在使用应用
Smile.io已回复 2021年10月6日

Thank you SO much for this lovely review 🥺💖 We agree - Lynn is absolutely amazing!
Please don't hesitate to reach out if we can help with anything else :)

编辑时间:2016年10月7日

Set up was a breeze! Can't wait to see how the program works out tracking my customer's purchases/shares/etc. I'm a little worried that my current customers will not have access to the points for new account creation - I will have to check back in to let everyone know how that process goes!

As a side note, it would have been nice to have access to an editable template to advertise the reward program - I ended up creating one but that would have saved me about an hour! Thanks for offering this free app Sweet Tooth!

Sentiments Of Grace
美国
大约4年 人在使用应用
2017年5月17日

Works great even when it's free!

Chases Snack Emporium
美国
大约4年 人在使用应用
编辑时间:2020年10月7日

Update: After weeks of working with Katrina, who's been excellent with her attention to our concern, we've decided to uninstall the app. The bug in the app is a no-no, given the cost of the app which is pretty high, too. I think apps should really test all possible scenarios to avoid bugs and become transparent about what they can and cannot do, especially for apps like this which reward customers. It's a design flaw that should have been captured in the very beginning--we've had this app for years! We don't want to be shortchanging our customers; we've already manually corrected from our end (but we can't continue manually correcting or adjusting our point-system for all future rewards--defeats the purpose of having an app). It's also a lesson for us, too: to test the accuracy of the calculation of such apps, especially because there are more app choices out there and it's a responsibility that shouldn't be taken lightly. -----------------
I think I have given enough time to wait for a decent reply. The issue is affecting a big part of the feature, which is the calculation of the points, and I think other stores should really look into this as well (it is problematic). Currently you're double deducting the VAT that's included in the shipping cost. I've sent a reply to the answer I got more than a week ago; and that was even also after waiting for days on end. It's a big thing that I had to stop the app. I don't know if there's less care that is given to the legacy subscribers just because we're paying less than what it is priced now? I'm in the middle of testing a new app, which offers the same features as you guys have for much less cost. And, I have waited sooo long to really give this an objective review/trial by trying to work with you on a solution but your support is just soo bad that it looks like I will just have to let go of this app that we've had for years. And there we go; another week passes with my chat messages being ignored (and yes, I know you've got a lot of inquiries now but more than a week of no reply whatsoever is just not acceptable.

Art Nebula
菲律宾
大约4年 人在使用应用
Smile.io已回复 2020年8月21日

Thank you for taking the time to leave us a review! We're really sorry for the long wait time that you've experienced, and for this issue that you've experienced. We're sending over an email to help out more with this issue.

2016年3月30日

So far I am really loving this app! It's easy to use with great directions. I think that some of my customers might not be seeing that they can do optional things to accrue more more points though since you have to click on the right tab --- that might be something to add a bit of something to get attention to!

The Oily Amulet
美国
大约4年 人在使用应用
编辑时间:2020年1月30日

recently i suffer fm "your points redemption could not be completed, try again later", both customer and admin cannot redeem

Cheese n Dash
香港特别行政区
大约4年 人在使用应用
Smile.io已回复 2020年1月31日

Thanks for your review! That's not a good experience. I've reached out to you by email to help get this fixed up ASAP!