Smile: Loyalty & Rewards

Excellent customer service for an issue that I had with a Shopify update that moved things around on me! Got it all worked out quickly! Thank you!

Been using Smile for years and just had my first issue which needed attention. Karen F was assigned to case and delivered fast and helpful customer service that remedied my issue in a matter of hours. Very happy with overall outcome and would recommend

We love this app and helped us retain customers and provide them with excitement with rewards when shopping. With the ever changing technology these days, it is great to receive excellent and very timely customer support when you need them, and thank you Lisa and Joana for always being there to respond promptly and provide assistance every time. Well done guys! :)

We've been using Smile for a few years and we really like the features and design. Above all, the customer service from Andrea and Hannah have been amazing. Always helpful and they do their best to solve any issues that we might have. Great job, guys!

Excellent app, integration with Shopify is easy and thorough. Has a positive effect on sales and retention. Direct integration with the new-style checkout is a boost for conversion.

I've only ever had to use support once and Joanna there helped me out with a superb solution quickly and efficiently, thank you.

The team was quick to respond to questions and concerns. They made sure all of my questions were answered, and when they weren't (because I like to think of questions when I am working on other things) they took the time to explain.

Lynn P. was very helpful in the process of helping me retrieve my billing receipts as well as adding my email to receive the receipts every month. Thank you Lynn!

Updated review: Customer service contacted me after my first review and we were able to find a solution based on my seasonal company. I think they have a great customer service and for that I give them a 5 stars. I want to say that I hope that in a near future they will offer more packages. Right now it goes from 0$ to 50$ and nothing in between. Maybe with one or 2 options in between they would have even more users.
Previous review:

I have used this apps for a year or so. This was a wonderful app until they switched some features. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed. I am a seasonal business so some months I have 100 orders and other months 350 orders but because of that, I would need to upgrade to the 49$/month plan and I think it's way too expensive. Not a good solution for small businesses.

I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Shelby got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. Her instructions were very easy to follow, and within a few minutes I was up an running. Very happy with this level of customer service.

Andreanda, thank you for your abrupt response to fix the app installed on our website. Job well done!