Smile: Loyalty & Rewards
符合 Shopify 的最高品質標準,速度快、易於使用,對商家深具價值。
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Indeed great stuff, indeed free, ideal for starter business like mine, thanks for making this available.
Thank you for the 5-star review! We're so glad to be able to help! ✨
I have been using this apps for months and it did helps me to increase my sales. Also, the customer service team is so good as they always attend to my questions and solve the problems for me. They are prompt with their response. Well done!!
Thank you so much for your kind words ❤️We're so happy that we could help increase your sales! Our customer service team will always be around to help if you need any assistance 😊
The app functions perfectly and the support team are all rockstars, they always help and reply super quick!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! 🤩
It's great! Very helpful customer support.
Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶
Yours in Loyalty,
✨ The Smile Support Team ✨
What a great product! Encourages customers to spread the word about a new company is always helpful!
As a small business, using Smile helps us attract and retain customers from all over North America. Customers love using points to get a discount on our supplies and glass! If I have any issues with something that Shopify has changed, I always get a quick response from the support team at Smile.
Thank you so much for taking the time to leave us this lovely review 💖 So glad you had a great experience with Joshua! :)
Great app and outstanding customer service! Very friendly staff who goes out of their way to help their clients. Thanks a lot!
Thank you so much for the five-star rating! We really appreciate the kind words! 😄
Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star.
-->Loyalty Landing Page
-->Points on Product Page
-->Points on Account Page
I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program.
Previous review:
1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion.
We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times.
2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand.
3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression.
4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received.
5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.
Hi there,
Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions.
- Karen and the Smile team
I just started this app and so far so great. It's very user friendly, there are no hidden chargers, and it's such a great idea and tool to build my business. Thank you so much Sweet Tooth for being so awesome!
Fantastic app, friendly user easy to setup... suggest to all store owner