Smile: Loyalty & Rewards
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Smile is a great app for points and referrals and they online chat system is great! in particular Brady, Jess and Jobie have been incredibly helpful in helping us get everything set up!
Thank you so much for the review and for leaving us 5 stars! We're so happy you found our Support team helpful! 😄
So far so good! Support replies fast and helps by providing any steps you may have missed, thank you!
Thanks so much for the five-star rating! We really appreciate it. We're happy our Support team were able to help out! 😊
Great platform, easy to build out and use. Missing a couple key features but overall a solid platform.
Thank you so much for taking the time to leave a review! It was a pleasure assisting you today 😇 - Jade <3
The app is amazing and really helps to build loyalty amongst our customers. I had the pleasure of dealing with Christian in support regarding some queries and advice.... ad the customer support is just on the next level! Thanks Christian... Thanks Smile!
Thank you so much for your lovely review! We're so glad to hear that Christian was so helpful 💖
I downloaded the app because the pricing structure looked clearer and fairer than most of the other loyalty apps that I looked at, so kudos for that. Unfortunately, the free version looked really nasty in terms of the pop up design and colours. I had intended to go for the £49 a month version, but the look of the free version put me off risking it. If there had been a 7 day free trial of the paid version, then I would have persevered. Hope this feedback is helpful. EDIT - I persevered with the free version and found it easy to use. The free version is obviously a bargain. I will consider the paid version after a few months of using the free version. 1 star knocked off only because the paid version lacks a free trial.
Thanks so much for taking the time to write this honest review (and also for the edits after persevering with our Free Plan!) 😊 We really appreciate the feedback about a trial for our upgraded features / paid plans, and I've passed this along to our Product team to consider for the future.
Thanks again for the review and for giving Smile another try!
So far I love it! I can't wait until people start to sign up. This fits perfectly with my bake shop.
Great way to get a loyalty program started, and they have so many resources to help along the way! Their customer support is great as well.
That is so kind 💖, thank you so much for leaving a review, We are always here if you need us 🙏
We experienced difficulty in setting up the Reward Code and trying to find solution. Jade attended to us and she has been amazing and has been very helpful in providing the required links to the guide and tutorial video that will be helpful for us.
Thank you so much for your review! We're so glad to hear that Jade was so helpful!
I had an issue with a customer accessing her points. Nicole was really helpful in explaining what happened and instructing me on how to fix going fwd - thanks!
We appreciate you taking the time to leave a review. It was great chatting with you today. Don't hesitate to reach out if you need anything else 💛 Nicole
awesome i cant wait to see the value that this will add. I think my customers will appreciate the community that is created within an incentivized customer base.