Smile: Loyalty Rewards Program

utstanding Support and Customer Engagement

We’ve been using the platform for a while now, and it has been incredibly helpful in engaging more with our customers and showing them the appreciation they deserve. The ability to connect with our customers more meaningfully has made a significant impact on our overall customer relationship.

Recently, we had a concern regarding bulk points editing, and I must say, Hannah was absolutely amazing in assisting us. She handled the issue with professionalism and efficiency, providing clear solutions and walking us through the process. Her support ensured that everything was resolved smoothly, and we truly felt valued as customers.

It’s this kind of personalized, responsive support that makes a real difference in enhancing the overall user experience. Thank you, Hannah, and the team for always being so attentive and helpful!

An easy to use, easy to understand, and versatile loyalty program that can't be recommended enough! Joana was extremely helpful with the ton of questions I had - excellent customer service. Highly recommend!

Great app even in the free version. CSR Shelby was very helpful when asked about multiple areas of the app. She provided step by step instruction and links to further guidance for each issue and was very friendly as well - a bonus!

The support from the customer service representative was beyond expectations. Thank you Lynn P.

Jade from Smile was very helpful. She assisted in setting up the loyalty program. Superior program compared to others

Ezra was incredibly helpful with helping me with an API key - the team are always very responsive & helpful.

Shelby was wonderful. Prompt, professional, and made sure to follow up to see if I had any further questions. Thank you!

Even though we haven't used the app long enough to do an in-depth review, we can confidently say that the development team's help is fantastic!

We’re new to loyalty apps, and setting Smile up has been simple and intuitive. But what really stands out is the customer service responsive, thoughtful, and genuinely helpful. That alone makes it worth using.

wait time was lengthy but reps were helpful and thorough.