Smile: Loyalty Rewards Program

Some customers would sign up and not be rewarded the bonus automatically.

I think too little is offered in the free plan because it is not worth paying for the plans if it is difficult to get persons to sign up. Customization of rewards still has its limits.
will rate again at a later date

No complaints about functionality...its is a good app that works well. However, SMILE changes their pricing and packages so often that you always feel like you are being jerked around. Case in point: when they last adjusted their pricing they included VIP Tiers for what was then a reasonable monthly fee. Now, if you want to continue to offer your customer's VIP tiers, the price has been jumped to ...

I have Smile.io set up to pay out rewards in levels $5, $10 & $25 but it will only pay $5 at a time and only one per purchase. Also, lately it won't connect to my POS so I end up giving the customer a $5 discount to keep them happy. Support isn't available before I go into work and I'm a small business owner with little availability during the day. There's no email address where I can send my ...

It's very very basic and they want you to pay $50 a month for a "starter" plan - too bad it had potential. They also need to learn to incorporate social media into this - I cannot believe they don't. Email is old school

*Update on previous 4 star review

So it seems Smile has decided to pull back what they offer on the free plan and has pushed some of the basic features things to $199USD (not even the $49USD plan) which is dissapointing. I think pulling features back on a "sticky" product is a bit of a sneaky trick because business owners are unwilling to change an app that has lots of their customer data ...

Great concept - easy to install
great way to entice our customers if it actually worked....our codes that get sent to customers with rewards dont actually work!

Does not integrate well with POS and other channels like ebay. Can't merge accounts or delete them either. I have some customers that have as many as 7 different entries as customers all with accumulated points because they used a different method of payment. It works fine with the online store but then I'll get people messaging me on ebay saying they received an email about points, signed up and ...

They change the price plan frequently. Imagine a function from $0 to $199/month, I mean the "free product function". Since we have using this app for a long time and there are over 30k members join the plan, I admit that I'm suffering from making the decision about if we should stop using this app. I can pay for the function of course, just think the functions that smile offers does not match ...

This would have been great if there was a way to create a separate landing page or direct link to the program. only offering a pop up form doesn't fly. I cannot have the widget on every screen.