Smile: Loyalty & Rewards

Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.

App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!

I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!

The app is relatively easy to navigate and the chat support was very helpful.

Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.

App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.

Helpful and responsive customer support

Customer service have been great addressing any concerns or problems we've had.

Lynn's customer service was great.

A very clear and user-friendly apps to setup your loyalty system. Overall is good. Customer service used to take long time to response, however currently has been improved, my problem can be solved within few hours.