Smile: Loyalty Rewards Program

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.

This is a loyalty program with tremendous flexibility that is easy to set up and amend and it keeps our clients happy as a value add in a competitive landscape. As a small business, I found the monthly fees to be steep once I hit the threshold to outgrow the free plan, however the customer service team was extremely supportive, diligent and creative in finding ways to help me to maintain the program.

Lynn is always helpful and helps me get the information I need promptly.

I had a customer who was having trouble redeeming a coupon using points, and I worked with Hannah, the app's support manager, to resolve the issue.
She was an amazing manager. She listened to my repeated inquiries and quickly came up with alternatives.

Thanks to her, I was able to get it resolved. I would definitely recommend this app to others.

Great app and amazing customer service!

Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.

It's very intuitive to use. Seamless experience. Their customer service is excellent too!

shout out to Andreandana, i have experienced errors and they have responded immediately to make sure the error is solved . Thank you!

Great customer service! Helpful as always. Thanks to Ezra for patiently answering all our questions.