Smile: Loyalty & Rewards

Easy to use, so far so good !
I was able to modify the wording, chose my colours, and am looking forward to using it to retain customers and get the next level of service.
My customers already are repeat customers so it will be a great way to reward them. Thank you !
www.cydneymarwellness.com

Love the app and what it stands for. We want to reward our customers and this is a great way to do it. Using the free version, there are two things that are keeping this from being a 5 star app in our use with it.

We would love to reward our customers for leaving a review and that is unavailable to us at the moment. Second, during testing of the "Follow on [enter social media site here]", even if the user does not follow the page, the points are still awarded upon clicking on the button. Is there a way to audit and check against this? We want to make sure that we are rewarding for the outcomes we want to see for growth.

Otherwise, great work! Look forward to hearing back soon.

*Update on previous 4 star review

So it seems Smile has decided to pull back what they offer on the free plan and has pushed some of the basic features things to $199USD (not even the $49USD plan) which is dissapointing. I think pulling features back on a "sticky" product is a bit of a sneaky trick because business owners are unwilling to change an app that has lots of their customer data integrated into it. Adding new features to entice people to upgrade or pay is a much nicer way of doing things. My initial annoyance with the app still hasn't been fixed 6 months later and I still have customers wanting to include freebies on the order they just placed, which causes us issues and upsets customers, they need to fix it so that rewards get emailed to the customer after the order has been fulfilled. I'm going to start looking at a new rewards program, this one just isn't working well for us and causes me annoyance on a weekly basis.

Great app. would give 5 stars however, please please please can you reinstate reward customers when the financial status is shipped for shopify customers, instead of paid. It is causing lots of admin headaches in our company and upsetting customers. The issue is a customer makes a purchase then gets a reward email immediately then wants to bundle / redeem the reward with the order they just placed, we use a 3PL and don't get always get a chance to change the order and really its not generating return business, instead just costing us money and upsetting customers when we cant combine the order.

We are using sweet tooth on https://aussiediscreet.com.au because we needed a simpler app than some of the other more complicated loyalty apps. This is easy to setup and it is simple for the customer to understand. Aussie Discreet has found its new referral and loyalty system.

I've used it on 2 of my Shopify stores for almost 1 year now, so far so good

Great app and works well. Support is responsive. My only gripe is the new price structure, which was recently communicated to me and is very expensive. If I have to move up to the next plan it will cost too much per month and I will have to find an alternate solution.

Great app and easy to set up. Currently on the free plan and has most of the features that I need. I would upgrade if the starter plan wasn't too pricey. 49USD/month is a bit heavy for small/new businesses.

The set up was really easy! good amount of flexibility and personalisation. We like very much :)

I find this app incredibly useful for my business! & It's free!!!!

I'm happy to be able to try out the Smile Program for free and provide good rewards for my customers.