評價 (6,090)

整體評分
4.9
各級評分數量
  • 88% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2023年6月5日

I cancelled this app over two months ago and I am still being charged. I reached out to customer service multiple times and have been ignored.

Meadeux
美國
使用應用程式 6個月
Smile.io 已回覆 2023年6月5日

Hi there!

Our team has reached out get this resolved for you but we haven't seen a reply back yet. If you aren't getting our responses, please send an email to help@smile.io. We'd like to get this resolved for you today if possible.

Thanks.
💛

2017年4月17日

NOT recommended.
Creates fake customers for the free trail plan to make you almost reach your limit.
When you go to delete them you have to do it one by one, no option to select all

Aimtools
英國
使用應用程式 6個月
2020年10月20日

super slow also app and support staff not worth it its just waste of time interface has so many bugs issue

christmasgiftbuy
美國
使用應用程式 5個月
Smile.io 已回覆 2020年10月21日

Hey there! We're so sorry to hear this. Our team has sent a message your way to help out.

編輯時間:2019年12月16日

USER / BUYER BEWARE. It should be stressed that this app does NOT connect to social networks (Instagram/Facebook/Twitter). Any task you assign for points does NOT have to completed by the customer. Smile will reward ppl the points as long as they just click the button. Because points=money, you will basically be giving money away on tasks that may very well go uncompleted. They have a great support team who offers suggestions to help combat this, but ultimately it's a flaw in the system that should be corrected or at least made aware to users.

Bods + Bubs
美國
使用應用程式 5個月
Smile.io 已回覆 2019年12月16日

Thank you for the feedback! We've sent an email your way with some additional information to clarify.

2017年3月8日

confusing to use. They say its easy but its not. too much friction

V8 Collections
美國
使用應用程式 4個月
2021年8月17日

At first, it seemed like a great loyalty app. After the expense of switching from Marsello and their horrible customer support, we chose Smile. We have over 5000 customers and the app treats everyone that does not provide an email address as a guest. The problem is that it does not credit them for their purchases even after changing the setting. Now we have to find another loyalty app and spend the expense to convert our customers. Very disappointed.

A Little Slice of Heaven Bakery
美國
使用應用程式 3個月
Smile.io 已回覆 2021年8月18日

Hi! 👋 Thank you for leaving your candid feedback - that's pivotal for our growth! 🙏 We are reviewing the matter internally, and we will be reaching out as soon as possible, or feel free to contact us at help@.smile.io

2019年8月16日

The customers services is horrible. I been asking help for a simple fix and they just don't want to help me at all. How dissapointing considering the price of the apps

Bijoux Medusa
加拿大
使用應用程式 3個月
Smile.io 已回覆 2019年8月20日

Thank you for your feedback! We've sent an email your way :)

2021年11月4日

Too expensive. Does anyone know a cheaper app? Too expensive for a small business. It's just the service they offer does not correlate to the price.

Dr Party
英國
使用應用程式 3個月
Smile.io 已回覆 2021年11月4日

Hi there,

Thank you for sharing your honest feedback with us.

Supporting small business is what we love doing the most. So we'd love the opportunity to connect with you and figure out a viable and affordable option to use Smile on your store.

If you could email help@smile.io or jump on our live chat, we'll see what we can do to help :)

2019年12月7日

Absolutely the worst app experience I have ever had. I have no idea why anyone uses this. Both points and referrals programs fail massively when it comes to the pieces that should be customizable on the website end, and both are absolutely dreadfully user-unfriendly on the customer end. There are so many flaws in both systems I feel like they are selling this ridiculously overpriced app without ever even having beta tested it, as customer service was not even aware of the very obvious issues that I immediately noticed. I would give zero stars if possible, and my strongest recommendation to stay far away from this garbage, but I will say that their customer service team was very responsive, even though they were 100% entirely unable to help fix any of the problems that are absolutely evident. My customers couldn't even figure out how to use the rewards, and I don't blame them because it is an utter PITA and can fail at multiple points along the way. So very bad. So very over-priced. Save yourselves and look elsewhere.

MagicAtYourDoor.com
美國
使用應用程式 2個月
Smile.io 已回覆 2019年12月9日

Thank you for the feedback!

2018年12月4日

unfortunately you can't integrate with anything unless you pay $50 , bit of a joke really, how can a new store get going like this?

Boujeecat
美國
使用應用程式 2個月