評價 (6,127)
調整搜尋範圍
-
根據評分
Smile support has been great to us! Looking forward to turning on some of the new features like Shopify 2.0 landing pages. Thanks Smile and thanks Lisa for the above and beyond support.
Thank you for taking the time to leave this lovely review 💛 It was a pleasure chatting with you!
Please don't hesitate to reach out if you ever need more assistance 🤩
Lisa - Smile Team✨
Customer Service was quick to assist and resolve my issue.
Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛
We are so delighted to hear that you had great experience with our support team 🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
- Smile Team ✨
Customer service is great! Super nice, offer ideas and quick response, thank you Jade! The app is easy to use, has lots of features and we're excited to launch our rewards program using Smile! :) Thanks Smile team - from Japandi Supply House, Chicago :)
Thank you for taking the time to leave your kind review ❤️ We are super happy to hear that you are enjoying Smile and can't want for you to launch the loyalty program! Please feel free to reach out if you need anymore assistance - Jade & The Smile Team
Leah was great! she was so helpful and patient with my questions. I really appreciate her.
Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛
We are so delighted to hear that you had great experience with our support team 🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
- Smile Team ✨
Customer service is great, but would love to be able to download copies of invoices from the app. An interim fix has been the that the lovely people at Smile now send us a link every month. The follow up service is also great. Thank you.
Thank you so much for your kind review we really appreciate it. I've reached out via email to provide more info on the invoice feature we appreciate the feedback and will do what we can to action them.
Best regards
Smile team
Smile has been a wonderful, easy tool to use on our stores! Mike has curated a wonderful team and really takes care of long time loyal customers. Ive gotten wonderful, easy help from Lisa, David and other team members as well.
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏
- Smile Team ✨
Jade was a great help when I did have clue what was wrong with my point system.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Had a slight problem and was sorted straight away. Jade was really helpful and managed to solve the problem in minutes which would have taken me hours
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
very helpful CS Team, really appreciate!
Thank you very much for your review we really value your feedback.
Best regards
David
The app is pretty fine, easy enough to use and customize. We really liked it for a while.
HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button.
I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading.
I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do.
Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way.
Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that.
You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future.
While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for.
We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!