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Fast & informative service as always.
Thanks so much for taking the time to leave a review. We are so glad that you find Smile user friendly, and enjoy our support! Let us know if there is anything else we can help you with :)
Fab app, needed a bit of help in the beginning but the Help desk was always swift and helpful. Highly recommended. Our customers like having the rewards, and particularly like saving up for the higher values, so don't be afraid to have three or four stepped rewards. The only thing that did slow us down was working out the maths behind everything....ie, the value of our product's 'points' vs the value of the rewards 'points' is actually a complicated algorythm, and you want to get it right before you launch. Sweettooth offers a good tutorial on this, but if maths isn't your strong suit, and you start to go cross-eyed, best to talk to someone who really understands the difference between the value of the points earned and the value of the points spent, and how this applies to your business model. This could make or break your program's success. UPDATE: Needed help with positioning the app logo to avoid overlapping with another information box, and once more the Help Desk was super quick and helpful.
Great rewards app, needs a few more features in the free subscription.
Easy set up, easy to use, and our customers love it.
Fantastic App , prompt customer service when i needed it ! Integrates well with Klavigo and Shopify
Thank you so much for taking the time to leave a review, super glad we could help today :) - Jade <3
She is so nice because she quickly understood the request, answered it, and even attached a detailed photo of how to inform her. Five stars ★★★★★
Thank you so much for your long-term support, and the 5-star review! We're so glad that you're still loving our app :)
Great customer service, really helpful for answering my questions. Will be happy to see they improve the reward functionalities.
Thanks so much for taking time out of your day to leave us a review! We really do appreciate it and are happy to hear that our support team was able to answer your questions 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
Great service! Looking forward to using this app in my new store.
Great app, does everything it is supposed to. Encourages more sales!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Smile.io so far is a very good app so far, which adds up a lot to an e-shop and keeps customers very happy! It would be an extra benefit, if all the users of the app get informed when there are changes and updates in the app, so that we can take advantage of the new stuff. But generally I'm very content. And Lynn from customer service was very fast and very helpful when I had some problems with the app. Keep up the good work!