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Caveat - I haven't launched this app yet and only have the free version. But it looks like I will be able to do everything I want to do and I will update the review afterward. One star off because customer service has limited hours and the app is just a little confusing about how to onboard existing customers. But I will update and I'm sure it will be 5 stars after I start using it.
Thank you so much for taking the time to leave us a review! We'd love to help you get started, please don't hesitate to reach out anytime! :)
While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!
Thanks so much for leaving a review, I am super happy I could help today :) Thank you so much for your feedback as well! I'll pass it onto our team. -Jade <3
i have just set up the sweet tooth reward program for my store http://hotro.myshopify.com and am so stoked to start using this app. I have read so many positive reviews on the program I cant wait to see it in action.
Really like the app, it would be great to see an option to reward customers for each review that they complete on a product that they have purchased. Is this possible for the future?
Hey there! Thanks so much for your review! ✨ We've sent over an email to help out!
Easy to use, wish we had more control over what kind of rewards were offered. All in all though I would highly recommend this loyalty program
Easy to use once you get used to it! Loving it so far!
First time using this App, lets see how it works.
Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!
Hi Danae, thank you for taking the time to leave such an insightful review! We appreciate your feedback on notifying and educating customers and will look at ways to do better in the future. Also you are correct, Instagram doesn't allow deep links in their bios. We hope they change this, but I sent you a message on how you can still add a link to sign up in Instagram, and tips & tricks to educate customers on your program! 💛 Nicole
Updating my review - this app is very expensive, but they have solid features and helpful support. I picked their brain very annoyingly and they were good. The UI/UX of the interface for both the customer and store owner is solid.
I can't say whether this increases repeat business/drives new business. But they've done a good job creating what they set out to create. I haven't used this long enough to attest to its effectiveness. Although from a price perspective if I have a few thousand customers my pricing is going to be around $400 - $500 per month if not more. That's a lot. Will i be able to get more than $6k per year in new revenue from this app? Would love to see a lower price point.
Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll take this into consideration for sure! :)
So far so good....easy to set up the basic plan. I will give another review once the shop is up and running. I am on the fence with 4 or 5 stars because of the branding logo on the rewards program....I think they should offer lower tier option for a few bucks that would get rid of their branding on the system....