評價 (6,090)

整體評分
4.9
各級評分數量
  • 88% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2020年6月17日

Caveat - I haven't launched this app yet and only have the free version. But it looks like I will be able to do everything I want to do and I will update the review afterward. One star off because customer service has limited hours and the app is just a little confusing about how to onboard existing customers. But I will update and I'm sure it will be 5 stars after I start using it.

Tonik Cycling
美國
使用應用程式 大約3年
Smile.io 已回覆 2020年6月22日

Thank you so much for taking the time to leave us a review! We'd love to help you get started, please don't hesitate to reach out anytime! :)

2022年11月10日

While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!

Best Bully Sticks
美國
使用應用程式 大約3年
Smile.io 已回覆 2022年11月10日

Thanks so much for leaving a review, I am super happy I could help today :) Thank you so much for your feedback as well! I'll pass it onto our team. -Jade <3

2016年5月16日

i have just set up the sweet tooth reward program for my store http://hotro.myshopify.com and am so stoked to start using this app. I have read so many positive reviews on the program I cant wait to see it in action.

Hotro
加拿大
使用應用程式 大約3年
2020年3月31日

Really like the app, it would be great to see an option to reward customers for each review that they complete on a product that they have purchased. Is this possible for the future?

Lejonjon
紐西蘭
使用應用程式 大約3年
Smile.io 已回覆 2020年4月3日

Hey there! Thanks so much for your review! ✨ We've sent over an email to help out!

2016年9月6日

Easy to use, wish we had more control over what kind of rewards were offered. All in all though I would highly recommend this loyalty program

Whiskey Boat Goods
美國
使用應用程式 大約3年
2016年11月9日

Easy to use once you get used to it! Loving it so far!

Qtco
美國
使用應用程式 接近3年
2016年10月8日

First time using this App, lets see how it works.

Hemo Holdings
南非
使用應用程式 接近3年
編輯時間:2024年2月22日

Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!

Folia Collective
美國
使用應用程式 接近3年
Smile.io 已回覆 2022年4月22日

Hi Danae, thank you for taking the time to leave such an insightful review! We appreciate your feedback on notifying and educating customers and will look at ways to do better in the future. Also you are correct, Instagram doesn't allow deep links in their bios. We hope they change this, but I sent you a message on how you can still add a link to sign up in Instagram, and tips & tricks to educate customers on your program! 💛 Nicole

編輯時間:2019年4月3日

Updating my review - this app is very expensive, but they have solid features and helpful support. I picked their brain very annoyingly and they were good. The UI/UX of the interface for both the customer and store owner is solid.
I can't say whether this increases repeat business/drives new business. But they've done a good job creating what they set out to create. I haven't used this long enough to attest to its effectiveness. Although from a price perspective if I have a few thousand customers my pricing is going to be around $400 - $500 per month if not more. That's a lot. Will i be able to get more than $6k per year in new revenue from this app? Would love to see a lower price point.

Baritastic Store
美國
使用應用程式 接近3年
Smile.io 已回覆 2019年4月8日

Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll take this into consideration for sure! :)

編輯時間:2017年2月12日

So far so good....easy to set up the basic plan. I will give another review once the shop is up and running. I am on the fence with 4 or 5 stars because of the branding logo on the rewards program....I think they should offer lower tier option for a few bucks that would get rid of their branding on the system....

Howilivelife
美國
使用應用程式 接近3年