Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

評論 (6,653)

整體評分
4.8
各級評分數量
  • 88% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2024年11月13日

I had a problem with my account, and I was transferred to Ezra Alamsyah to help me fix it. He was incredibly helpful in solving the issue I was facing and took the time to ensure everything was working perfectly. Ezra even followed up every day to keep me updated on the progress, let me know the problem was fixed, make sure it didn’t resurface, and check if I had any other questions or concerns—truly going above and beyond. His dedication and professionalism are a testament to how carefully this company selects its employees. I’m truly impressed by Ezra commitment to helping. Thank you, Ezra!

Sandra Velandia
美國
使用應用程式 接近4年
Smile.io 已回覆 2024年11月15日

Thanks for leaving a review! We agree that Ezra is indeed awesome 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

2025年1月8日

the support we have received from Jade has been incredible!

DR.VEGAN
英國
使用應用程式 3年多
Smile.io 已回覆 2025年1月9日

Thank you for taking the time to leave this review! We think Jade is pretty incredible too 🤩

2025年2月6日

Helped me fix it

Suppz
美國
使用應用程式 6年多
Smile.io 已回覆 2025年2月8日

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

2024年11月30日

5/5 - Incredible Support Team!
I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive.

Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional.

It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!

4U2Heal
加拿大
使用應用程式 3個月
2025年1月20日

We had a few questions about how the app works, during setup and support was great about getting back to us with informational answers. We're just getting started but excited about the possible ways to configure our particular loyalty program because smile.io makes it possible with all of its detailed options.

Fabric Depot
美國
使用應用程式 6天
Smile.io 已回覆 2025年1月22日

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

2025年2月4日

So far so good, we installed it yesterday morning, by yesterday afternoon we were very comfortable with it. The app is easy enough to use and feels like Shopify which is handy and we can change it enough to feel like it's part of our site.

I had a question about whether I can assign points to previous customers, so if I had someone who had placed four orders in the past can I reward them by giving them X points if they sign up to the scheme - which would in turn entice more people to sign up - and I didn't have time to engage with the live chat so just left my message and email address and shortly after a real person emailed me back with the step by step solution to my query which is pretty good going in my experience - plus it worked which is the main thing :)

The Chiswick Gift Company
英國
使用應用程式 3天
Smile.io 已回覆 2025年2月6日

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

2025年1月13日

Andreandana has been great with all my questions and makes me very happy with Smile!!!

Years Of Play
美國
使用應用程式 10個月
Smile.io 已回覆 2025年1月15日

We are so happy to hear Andreandana was able to assist you! We think she's pretty great too :)

2025年1月23日

In a market full of loyalty and rewards programs, Smile.io stands out not just for their technology, but for their unwavering commitment to their customers. Highly recommended!

Sipology.ca
加拿大
使用應用程式 8個月
Smile.io 已回覆 2025年1月25日

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

編輯時間:2024年12月18日

Had an issue that took a few days to fix but customer service was very helpful and eventually fixed the issue. Will definitely recommend them every time.

Sugar Chic Boutique
美國
使用應用程式 大約1年
Smile.io 已回覆 2024年11月29日

Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!

2025年1月28日

Great customer service! We really enjoy the product and are starting to see how it is helping to drive more engagement and revenue.

Laos To Your House, Inc.
美國
使用應用程式 2個月
Smile.io 已回覆 2025年1月30日

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨