Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

November 19, 2020

We have just signed up for the Growth plan and have used the Smile Live Chat feature a few times with help when onboarding and asking questions. Brady has been extremely helpful in answering our queries. The main reason this wasn't a 5* is because the app is missing out on some simple features that would benefit us such as a fraud analysis on whether customers are liking and unliking/following and unfollowing to gain additional points. Besides that, it's been very straightforward and we're excited to see what Smile brings us as a business!

Kick Game
United Kingdom
Almost 3 years using the app
Smile.io replied November 20, 2020

Thank you so much for your review and your candid feedback! This is super helpful 💖 Glad to hear that Brady was able to help!

January 4, 2019

Super easy to set up and syncs really well! Do wish we could add more of our own REWARD points in the free version. Happy so far!

Nina's Flying Needle
United States
Over 2 years using the app
Edited June 8, 2016

So far, so good! I just installed this in 2 minutes. I'm not live yet but so far, everything looks super intuitive an easy to use.

Acmefarm Location2
United States
Over 2 years using the app
October 16, 2016

Great app, it integrated easily with my store www.amintikids.co.uk
Looking forward to new and repeat business coming from this loyalty program

Aminti Kids
United Kingdom
Over 2 years using the app
September 17, 2017

Very professional software, but it is a little high the pricing in my opinion

Vite Express
Mexico
Over 2 years using the app
February 1, 2017

so far so good. will give updates later

Liberty Apparel Co
United States
Over 2 years using the app
February 13, 2017

Looks really good. Waiting to see what it gives. Check it out at www.zerpico.com

Zerpico
Sweden
Over 2 years using the app
November 20, 2016

Really easy to set up - looking forward to seeing how it helps increase sales

Basketballmegastore
United Kingdom
Over 2 years using the app
June 17, 2016

Awesome support, and really simple on boarding. I wish they could help us design a better tab, as well as do free gifts for certain levels, but that being said, this is the most full featured program I've seen on Shopify. Do the research and compare. Plus, the team is really vibrant and ready to help.

Camille Beckman
United States
Over 2 years using the app
September 9, 2021

So far, Smile has been incredible for our company. It's very user- and brand-friendly. I only wish I could snag our customer's birthdays from Smile to integrate into Klaviyo for our email flows!

Wynk Nu
United States
Over 2 years using the app
Smile.io replied September 9, 2021

Good morning! Thanks for sharing your kind and honest feedback 😊 - brand customisation is one of my favourite features too!

If you have a developer, you should be able to retrieve the birthday from our API, and then populate it into Klaviyo using their API. If you haven't already, feel free to reach out and we can discuss options 😊