Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

October 7, 2016

Out of 3 reward programs, Sweet Tooth was the easiest to set up and use.

Maitaiwholesale
United States
Over 2 years using the app
May 26, 2016

Super easy to install and automatically sets up for you. User friendly dash board very similar to Shopify. Uploading discount codes now and getting ready to launch…!

Ecolosophy
Australia
Over 2 years using the app
August 12, 2016

Very quick and fast way to start reward program. however with some small tweaks this would be perfect for online or retails

Yuphorix
United States
Over 2 years using the app
January 14, 2017

Great app! It's easy to set up and follow the step by step instructions. I just wish they have a little bit less expensive tier level. I want more than basic but I'm starting out a new business and it's too expensive to jump on to next level without seeing how customers like and participate this reward program.

Monmotreats
United States
Over 2 years using the app
February 3, 2023

Great platform, easy to build out and use. Missing a couple key features but overall a solid platform.

Simply Seattle
United States
Over 2 years using the app
Smile.io replied February 3, 2023

Thank you so much for taking the time to leave a review! It was a pleasure assisting you today 😇 - Jade <3

Edited April 7, 2021

I downloaded the app because the pricing structure looked clearer and fairer than most of the other loyalty apps that I looked at, so kudos for that. Unfortunately, the free version looked really nasty in terms of the pop up design and colours. I had intended to go for the £49 a month version, but the look of the free version put me off risking it. If there had been a 7 day free trial of the paid version, then I would have persevered. Hope this feedback is helpful. EDIT - I persevered with the free version and found it easy to use. The free version is obviously a bargain. I will consider the paid version after a few months of using the free version. 1 star knocked off only because the paid version lacks a free trial.

Savvy Row
United Kingdom
Over 2 years using the app
Smile.io replied April 7, 2021

Thanks so much for taking the time to write this honest review (and also for the edits after persevering with our Free Plan!) 😊 We really appreciate the feedback about a trial for our upgraded features / paid plans, and I've passed this along to our Product team to consider for the future.

Thanks again for the review and for giving Smile another try!

September 18, 2016

Looks like a great app, easy installation and clean look. Excited for this!

Wise Minds Clothing
United States
Over 2 years using the app
December 20, 2021

Great app, fast and helpful support staff, especially Petrit. The Rewards program helped us connect better and have a beneficial relationship with our customers. Thank you all very much!

Annada
Bahrain
About 2 years using the app
Smile.io replied December 21, 2021

Hey thank you for the kind words, We think Petrit is awesome too. 😃 Best of luck with your program, we are always here if you need us!🥳

September 8, 2016

great app, boring button styles

Tresfancy
Canada
About 2 years using the app
June 13, 2020

Great app, launching your loyalty program its very quick, easy, and functional, but just works in English no other language so far.

AzaharPantry
Panama
About 2 years using the app
Smile.io replied June 16, 2020

Thanks for your review! We'll send an email your way with more information about translating texts in app! 🙂