Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

September 27, 2016

Nice but not for $59 per month

Hiteck Hobby
United States
About 24 hours using the app
March 31, 2022

I just started using this app! I had some questions at first but the customer service was amazing helping me set the app up!

TayCo Boutique
United States
About 22 hours using the app
Smile.io replied April 1, 2022

Thank you so much for taking the time to leave us your lovely review 💖 If there's anything that we can do to turn your 3 star experience into a 5 star one - please don't hesitate to let us know! Happy to help 😄

Edited September 15, 2018

tienen un error en compartir en facebook ( no lo comparti y aun asi me dio los puntos) :C la idea es buena pero tiene fallas la app

Bluendig
Mexico
About 4 hours using the app
November 22, 2020

This needs a lot of work. I love what you guys have done to make set up simple from an admin's perspective, but the customer experience is horrible. I want to be able to tell customers about the referral program directly and redirect them to a page to sign up. Right now everything is crammed in that widget, and it's very confusing as to how to get more details about any of the programs. After signing up, there are no directions on what to do as a follow up action. This is also not embedded into shopify at all, the customer has no idea before or after the checkout that they are accruing points or what they are worth. This needs a lot of work! Overall, this had a very low conversion rate, so we're moving to something else.

Supply Hawk
United States
About 3 hours using the app
Smile.io replied November 25, 2020

Hello there! Thank you so much for your candid review and feedback! This is so helpful for our product team to make improvements to the product. Thank you very much for this!

May 8, 2019

It will wonderful to have a review section for a free package. if it had, I would have given smile i.o a 5 star

thekrieit
Singapore
About 2 hours using the app
Smile.io replied May 8, 2019

Thanks for the feedback! We'll be in touch via email to discuss some options :)

October 8, 2016

Its ok!
Who knows, only just beginning..

Ila And Lane
United Kingdom
About 2 hours using the app
February 19, 2017

it's an easy set up except for code retrieval

In Ur Closet
United States
About 1 hour using the app
January 28, 2021

Nice app! Unfortunately you can choose only 1 language. Doesn't work for stores with more than one language.

À LA MODE
Spain
About 1 hour using the app
Smile.io replied January 29, 2021

Bonjour! Thank you so much for taking the time to write this review. We really appreciate the feedback about the need to support multiple languages on a single store. While we do support translations to a single language (English, French, German, Spanish, & Portuguese), multi-language support is something we'll definitely consider for future updates to Smile 😊

April 9, 2017

I think Swell gives you more than enough for the free account. Tooth doesnt really give you that much customization.

Club Mnml
United States
38 minutes using the app
September 23, 2020

Hello dear, I installed it to try it on, and unfortunately I cant have it in french :( Do you have a solution for that ?

narcisses
France
13 minutes using the app
Smile.io replied September 23, 2020

Hey there! Thanks for your review! We do have a French version coming very soon! I'll send you over an email with more information :)