Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,545)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.
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good program, i would just like to be able to @dummy run' so U could answer customers questions.
Easy to use. Free plan suffice for now to test. Willing to pay of its good.
Very easy to use and with step-to-step information to set up the app. I just want to see how the customers react, so this is why you only get 4 stars out of 5 (yet) - good job!
A little confusing at first, but gets the job done.
I use this app to help me build customer loyalty. The system integrates easily and functions well. Using the free plan is enough to get the job done and well.
Thank you so much for you review! We love hearing about your experience :)
Great tool and easy integration..just a shame the more advanced packages are expensive
Very good customer support. We haven't implemented all the functionality yet but so far the app is very good and customers are signing up for the rewards. We will update our review in a few weeks once we have all the functionality set up.
Just installed and it seems pretty cool. Rewards definitely appeal to me as a shopper so hopefully it will increase my sales!
I love this App. I wish they had a IOS app though
I like this rewards programm very much, the costumer support was always very helpful. The free plan has already a lot to offer! The only thing I miss is that there can not be a individually customized and tracked referral discount code, only the option with a referral link. They already explained to me why it's not possible with the code, but I still think it would be a good option.
Hi there, Nicole from the Merchant Success Team at Smile here,
Thanks for taking the time to leave a review. We are glad that you are getting a lot of value out of the Free Plan, and our support is always helpful :)
We take merchant requests very seriously, so we appreciate your feedback about the referral links. Unfortunately, giving out referral discount codes rather than referral links, would leave your store vulnerable to referral fraud and self referrals, since discount codes can be shared.
The other good thing about the links, is that it they bring customers to your website directly, which increases referral conversion, since it places shoppers right where they can order! With a discount code, this wouldn't happen. It relies on your customers to also share the website properly, which doesn't always happen.
I've reached out to you personally to offer a call where we can go over some ways to make referrals even easier for your customers, and hear any additional feedback you may have.