Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,547)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

August 2, 2024

Really helpful customer serivce!

Loxx Hair
United States
Almost 2 years using the app
Smile.io replied August 6, 2024

Thank you for the kind words! 💛

October 25, 2024

Shelby was very helpful, app works well

Nuzzle
United States
About 23 hours using the app
Smile.io replied October 28, 2024

We are so glad Shelby was able to assist you! Thanks for your lovely review.

June 10, 2024

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

Puree Juice Bar
United States
Over 7 years using the app
Smile.io replied June 12, 2024

Thank you for your review! We are so glad Lynn was able to help you :)

November 1, 2024

having the best experience with this Smile .

Newmailuxe
India
About 13 hours using the app
Smile.io replied November 4, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

June 26, 2024

Had an issue from a customer not receiving the full amount of points, contacted Smile through chatbox and Lisa was able to resolve promptly by providing step by step instructions for me to follow which was really appreciated, as I'm not great with technology. Thank you so much

Art Inspirations Crafts UK
United Kingdom
6 months using the app
Smile.io replied June 28, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

June 29, 2024

After trying several rewards system Apps for years, this is definitely the best, very complete interface and covers all types of possible existing rewards, the only negative point I find is the excessive cost of its plans, which at least for small businesses or businesses just starting out, I don't think it's possible to pay for their plans, but I give it 5 stars since they have a free plan that is also very useful and it is available to everyone.

Rochan Shop
United States
8 days using the app
Smile.io replied July 3, 2024

Thanks so much for taking the time to leave us a review and the kind words! We're so glad to hear that you've found Smile to be complete :)

Yours in Loyalty,

The Smile Support Team

July 14, 2024

Great app, great support when you have issues!

By Lenz
Belgium
Almost 3 years using the app
Smile.io replied July 16, 2024

Thank you for your review! We are happy to hear that you're enjoying the app, reach out if you have any other questions!

Edited October 25, 2024

Angie, Karen, Jade, Joana - This is my dream team!! Whenever I have questions about linking pages, double points, deep links, and getting their opinion on my landing rewards page - these ladies are there to help, happily and quickly. Thanks, Joana, for your help on this last need I had.

Get Smile now, their support is real life humans who respond timely - you cannot get that from alot of the apps out there.

Skarlett Blue
United States
10 months using the app
Smile.io replied June 17, 2024

Thank you for the review! We really appreciate it. We think Angie is pretty awesome too 😄

-The Smile.io Team

August 29, 2024

Best customer support ..Quick responses and solves issues

little jungle
India
16 days using the app
Smile.io replied August 31, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

September 5, 2024

Good experience! Ezra is so professional to solve my problem!

Sicotas
China
2 days using the app
Smile.io replied September 7, 2024

Thanks for taking the time to leave us a review! 💛