Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

July 26, 2016

Easy to set up, affordable to use!

Amour Apparel
United States
8 months using the app
October 22, 2021

J'ai eu un très bon service par rapport à un problème qu'une cliente avait avec son compte. Service rapide et efficace. Merci!

La Maillerie
Canada
8 months using the app
Smile.io replied October 23, 2021

This is awesome to hear! Please don't hesitate to reach out to support if we can help with anything :) Thanks so much for taking the time to leave us this review! 🙏

August 8, 2016

Can't express how happy I am with this app. Gives users a reason to create an account and stay engaged, definitely seeing an increase in customer loyalty.

Betterjewels
Canada
8 months using the app
January 15, 2021

I use this app to help drive more traffic to my online store as well engage and reward my loyal customers. Love love love it!

Rheal Natural
United States
8 months using the app
Smile.io replied January 16, 2021

Thank you so much for the review! We really appreciate it. 💖

Edited June 7, 2023

SMILE.io customer service actually has solid customer service that goes above and beyond, even as they grow their company in size, they have been thoughtful about their current base considering changes to their business. I will say we have had bumps along the road but they deserve 5 stars for actually resolving issues.

Shout out to David for making things right.

Coldest
United States
8 months using the app
Smile.io replied October 16, 2022

Thanks so much for taking the time to leave a review! It means a lot to us. We are so glad that you are enjoying Smile and that our team was able to help you through onboarding. We think Andreandana is awesome too 💛

September 26, 2016

Great App! Simple to set up and look forward to the business it's going to generate.
See it in action here fashioneffectstore.com

Fashion Effects
United States
8 months using the app
November 16, 2017

Great app and great customer service. Maggie was super helpful with a recent problem and we are rocking now.

Dr Koo Skincare
United States
8 months using the app
April 12, 2016

Just downloaded but so far so good!

E4p Head Shops
United States
8 months using the app
May 14, 2018

Amazing App, lets you get to the point, adding customers and sending mail campaigns couldn't be any better

Vaperano
United Kingdom
8 months using the app
April 1, 2020

This app is the bomb! The creation of the rewards program is so simple and easy! The upgrades look like they are worth all the money that they charge. Will get there one day!

Daedream Cosmetics
United States
8 months using the app
Smile.io replied April 3, 2020

Thank you so much for your lovely review 💖 Don't hesitate to reach out if we can be of any help!