Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,547)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

September 4, 2024

Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.

discgolfsport
Netherlands
12 days using the app
Smile.io replied September 5, 2024

Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you're enjoying Smile.io 💖

Shelby - Smile Team ✨

November 12, 2024

Fijne app. Doet wat je ervan verwacht.
Goede klantenservice.
Reageert snel en met duidelijke taal.

studio .ruig
Netherlands
Over 1 year using the app
Smile.io replied November 13, 2024

Hartelijk dank dat u de tijd heeft genomen om deze recensie achter te laten! We waarderen het enorm 💖

Neem gerust contact met ons op als u vragen heeft.

- Smile Team ✨

Edited September 9, 2024

I had a customer who was having trouble redeeming a coupon using points, and I worked with Hannah, the app's support manager, to resolve the issue.
She was an amazing manager. She listened to my repeated inquiries and quickly came up with alternatives.

Thanks to her, I was able to get it resolved. I would definitely recommend this app to others.

LINE FRIENDS SQUARE
South Korea
Over 3 years using the app
Smile.io replied May 30, 2024

Thank you so much for the kind words and for choosing Smile! 😃

July 10, 2024

Get app great support really like Smile, it makes me smile when I use it

Type One Style
United Kingdom
2 months using the app
Smile.io replied July 12, 2024

We smiled reading this review! Thank you so much :)

November 13, 2024

very helpful replies

BILUM & BILAS
Australia
8 days using the app
Smile.io replied November 15, 2024

Thanks so much for taking the time to rate us 5 stars! 🤩

- Smile Team ✨

November 15, 2024

Great support!

sigikid
United States
15 days using the app
Smile.io replied November 16, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

June 18, 2024

I have a lot of questions to ask them recently, and they answered them patiently. Very good service. Thank you

Tantaly
Hong Kong SAR
Over 4 years using the app
Smile.io replied June 22, 2024

! We really appreciate the kind words 🙏 Thanks for the review!

Yours in Loyalty,

✨ The Smile Support Team ✨

September 10, 2024

Support réactif et compréhensible qui a su s'adapter aux enjeux de notre boutique en ligne. Je recommande !

NAILY'UP
France
Almost 2 years using the app
Smile.io replied September 13, 2024

Merci beaucoup pour votre belle critique!

June 25, 2024

The support is excellent. I spoke with Lynn and she was extremely helpful. Overall very good app for customer loyalty which will drive more sales on Shopify stores.

Marathon Threads Canada
Canada
About 1 month using the app
Smile.io replied June 27, 2024

Thank you for your review! We are so glad Lynn was able to help you :)

Edited July 27, 2024

the customer service very helpful and fast
especially Lynn , she is the best

to brew
Kuwait
Almost 2 years using the app
Smile.io replied June 27, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨