Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

April 21, 2015

I absolutely love this app and excellent customer service!! Great job!

In The Mix Home and Body
United States
7 months using the app
April 26, 2016

spkids: pretty cool. to the point and real easy to use.

Ljariasclothing
United States
7 months using the app
March 17, 2023

It was phenomenal, love how fast and friendly Lisa was. It was very refreshing and I am grateful for her quick help.

Seek Discomfort
United States
7 months using the app
Smile.io replied March 17, 2023

Wow! What a lovely review 😍 Thank you so so much for your super kind words—it was an absolute pleasure chatting with you today 😊

Lisa - Smile Team ✨

Edited November 21, 2014

Good stuff, support was there when I had serious questions about collecting emails, albeit with a delay. The app is very straightforward and easy to use..

Social Gem
Canada
7 months using the app
March 11, 2019

I love this app so far. I just set up my rewards program and it was pretty easy. I wish there was a to create specialized categories for rewards but that may only be available on the paid one. Not completely sure, but hopefully I'll have great once my customers begin signing up!

Toni & Tucker Co
United States
7 months using the app
Smile.io replied March 26, 2019

Thank you for the five-star review! We'll be in touch soon via email for some guidance relating to your question.

September 20, 2021

I love this app, both as a consumer and store owner. The rewards program provides a great incentive to our customers, and rewards them for coming back and shopping with us! Their customer service team is amazing, they are so easy to connect with, resolve issues quickly, and just go above and beyond to make your experience with them great! We will always use them for our rewards!

Snow & Wolf
United States
7 months using the app
Smile.io replied September 21, 2021

Thank you so much for your lovely review! 💖
We're so glad to hear that you're loving our app :)

September 2, 2021

Nice app!
Very great assistance. For the referral campaigns, this app is really worth it, we will see it further the way it works.

CAU Chocolates
Brazil
7 months using the app
Smile.io replied September 2, 2021

Thank you so much for your lovely review! 💖🍫

June 13, 2016

awesome app really recommend you to use this :)

Comicsproduct
Israel
7 months using the app
October 10, 2019

I LOVE this app. It's free and so easy to use and I've seen the rewards of using it almost immediately.

Utica Coffee Roasting Co.
United States
7 months using the app
Smile.io replied October 10, 2019

Thanks so much for the 5 star review :) We're so glad that you're loving our app!

September 27, 2021

The app works well, you have limited customization without paying for at least the $49/month option, but the app definitely does what it promises and in a relatively easy to navigate way. Big fan so far, excited to see how it helps our bottom line!

Cove USA
United States
7 months using the app
Smile.io replied September 28, 2021

Thank you so much for your review and your feedback! This is truly valuable to us 🙏