Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,549)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

June 6, 2024

Absolutely awesome service

Cassine
Bermuda
Over 5 years using the app
Smile.io replied June 7, 2024

💛 Thank you so much for taking the time to leave a review! We're happy to hear you're loving Smile.

July 10, 2024

Great customer service!

Charlotte et Charlie
Canada
13 days using the app
Smile.io replied July 12, 2024

We do think our customer support is pretty awesome so thank you for review and we are glad you feel the same! :)

July 2, 2024

Customer service is excellent. Program is working great. My customers love this rewards program!

One Stop Apothecary Shop
United States
About 1 month using the app
Smile.io replied July 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 7, 2024

thorough and quick! shelby was great!

Skin & Soul
United States
Almost 4 years using the app
Smile.io replied June 10, 2024

Thank you for your review. We are happy to hear Shelby was great (we think she's pretty great too!) We will be here if you have any other questions :)

July 3, 2024

I recently had the pleasure of receiving assistance from Lynn at Smile.io, and I cannot express enough how grateful I am for her exceptional support. From the very beginning, I was having a lot of difficulty navigating through some of the features and functionalities of the platform. However, Lynn was there to guide me every step of the way.

Lynn's patience and dedication were evident throughout our interactions. She took the time to thoroughly understand the issues I was facing and provided clear, step-by-step instructions to resolve them. Her explanations were always easy to follow, and she made sure that I was comfortable with each step before moving on to the next.

What truly stood out was Lynn's unwavering commitment to ensuring that I had a positive experience. She never rushed through our conversations and was always willing to go the extra mile to help me understand the solutions. Her friendly and professional demeanor made the entire process much less stressful and more manageable.

In addition to her technical expertise, Lynn's customer service skills are truly commendable. She was always prompt in her responses and consistently provided helpful and insightful advice. It's clear that she genuinely cares about her clients and takes pride in her work.

Given the outstanding level of service that Lynn provides, I firmly believe that she deserves recognition and a raise for her hard work. Her dedication to helping customers and her ability to make complex issues seem simple are invaluable assets to Smile.io. Lynn's support has not only resolved my issues but also left me with a very positive impression of the company.

Thank you, Lynn, for your exceptional service and for making my experience with Smile.io so much better. Your efforts are greatly appreciated!

SVNE Organics
United Kingdom
About 1 month using the app
Smile.io replied July 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

July 18, 2024

The app is great, and has pleasant automation templates with a great responsive team from both the billing and implementation support. Unlike other similar apps which looks more bare-bone and had to do more manual customisations.

Just unfortunate there's only simplified chinese and no traditional chinese support, and there are certain fields which just can't be manually overwritten.

SunnyHills Hong Kong
Singapore
3 days using the app
Smile.io replied July 23, 2024

Thanks so much for taking the time to leave us a review!!!

Edited July 22, 2024

Hannah was very helpful as usual.

TENGA STORE USA
United States
Over 3 years using the app
Smile.io replied June 8, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

July 11, 2024

Smile is an excellent loyalty and rewards program app. Angie from the support team was very helpful in getting our program set up. Highly recommend Smile!

LookHUMAN
United States
8 days using the app
Smile.io replied July 15, 2024

Thanks so much for leaving a review! I'm glad I could help

- Angie and the Smile Team

June 18, 2024

Amazing app

Apipet
Croatia
7 months using the app
Smile.io replied June 22, 2024

Thank you for your lovely review!

July 15, 2024

Lynn is amazing!!

Beach Camera
United States
3 days using the app
Smile.io replied July 17, 2024

Thanks for saying this! We think so too!