Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless integration capabilities. They value its customizable rewards programs, point collection, and VIP tiers, which reportedly boost customer engagement and loyalty. The app's customer service, particularly the live chat feature, is praised for quick and effective support. However, some merchants suggest more affordable pricing tiers or additional features at lower levels. The app is recognized as a reliable tool for increasing conversion rates and expanding customer bases.

October 8, 2018

I just added this app today (8 October 2018) so I do not have much experience with the app. That being said, I find it much easier than some I've tried. The instructions are simple and easy to follow. The navigation is easy to follow. In short, the app is intuitive. One issue I have was that I wanted to give my existing customers credit for joining the rewards program and found that I had to do this one by one. It would be nice if there were some kind of bulk editor that could do this in a single step. As I gain more experience with the app, I will return to either upgrade to 5 stars or downgrade to 3 stars. I won't know until I have working experience with it. For now, I can't see why 5 stars would be the next move.

And Above All...YOGA
United States
2 months using the app
November 23, 2021

We've just started using Smile and all of our customers like it so far! It is easy to start up and everyone is so helpful when you message (and quick to reply). So far so good!

The Summer Kitchen
United States
2 months using the app
Smile.io replied November 23, 2021

That's fantastic! So glad to hear your customers are liking Smile so far and it's been easy to set-up 😊Thanks for the review!

Edited March 13, 2017

I could make it work now in my settings sections

Fullmodaonline
Ecuador
2 months using the app
April 13, 2017

NOTHING YET JUST INSTALLED.....................................

T S Boutiques
United States
2 months using the app
March 29, 2017

very easy to set up would deffo recommend

Allstarfashion
United Kingdom
2 months using the app
January 22, 2018

it good to attract customers to our website

Delionlex
Malaysia
2 months using the app
Edited April 1, 2019

The app is totally great but regarding the pricing for the Growth Plan, I would prefer 24$ for up to 1000 users and 12$ for every additional 500 users. Like this I would definitely rethink for a Growth Plan to attract customers. :)

Jawolry
Switzerland
About 2 months using the app
Smile.io replied April 1, 2019

Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants! We'll be reaching out to you via email to chat more :)

October 3, 2016

Just started using it today. Gets confusing trying to make sure all the right codes are getting exported/imported.

Sticker With Me
United States
About 2 months using the app
April 25, 2018

Doing this by yourself is not or the meek minded! Thank god these ppl help

Far Out Cbd Accessories
United States
About 2 months using the app
Edited November 19, 2020

Great customer service, a few technical niggles which I wish would be clearer. But they do seem to be doing everything they can to help.

Lauren Dickinson Clarke
United Kingdom
About 2 months using the app
Smile.io replied September 29, 2020

Thank you so much for your review and for providing your feedback here! This is really helpful for us. Our team has reached out regarding this - but if you have any additional concerns or feedback - please let us know! Help@smile.io :)