Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and excellent customer service. Its features, such as point collection and redemption, are praised for boosting customer loyalty and engagement, leading to increased conversion rates. Merchants also value the customization options and the quick, effective live chat support. However, some find the pricing a bit steep for the features offered, though the support team is known to assist in finding suitable plans.

June 8, 2015

You NEED this. It is a rewards program to keep customers coming back by giving them points or savings the next time they shop. Also existing customers will be given the points automatically when they log into there account.

Fifty Shades of Intimacy
United States
3 months using the app
September 13, 2016

Wow, just spent about 3 minutes and the app is up and ready to go! Easy to use, looks great and should help me get more repeat customers. Who could ask for more!

Mikes Rc Vehicles
United States
3 months using the app
February 24, 2017

Great app, still testing it out.

Maureen Flynn Collection
United States
3 months using the app
November 10, 2020

We love this app! We're using the free version which is surprisingly not very limited. We would never have reached the level of customer engagement we have now without it. It took a few weeks for our customers to interact with it but now it's rolling really well. Our return customer sales have increased over the last month and part of that uptick I'm sure is due to this app. We haven't had any complaints from our customers either which I was afraid we might. They see to like it so thank you very much for a great product!

Brownbottle Burlap
United States
3 months using the app
Smile.io replied November 12, 2020

Thank you so much for the review and five-star rating! We're really happy that you're seeing an increase in repeat sales because of Smile. 😄

January 30, 2018

I had a small issue intializing the app. Mohsen and Maggie solved it in 10 minutes through the live chat. So nice to see professionals like them. Thanks a lot guys and when we will earn billion of dollars thanks to you I'll keep you in mind for sharing some. ahah ! Thanks

Parachute Calecons
France
3 months using the app
May 22, 2017

Very helpful and handy to keep all of my loyal customers in one place with all of their rewards!

Psychedelic Sloth
United States
3 months using the app
June 15, 2016

This is a great app to offer our UV curing and germicidal customers rewards.

Cureuv
United States
3 months using the app
March 22, 2017

It really was a breeze to setup. I'm using the free version at the moment (Mar. 22, 2017) but I plan on upgrading as soon as I see visitors signing up for the loyalty program!

Salmaantest
Canada
3 months using the app
March 31, 2023

We needed help with accessing rewards and understanding how the program works, and Lisa was so helpful and quick with her answers!

Entry Envy
United States
3 months using the app
Smile.io replied April 1, 2023

Thanks so much for taking the time to leave this lovely review! It was great chatting with you yesterday✨

- Lisa & the Smile Team💛

May 25, 2021

App is easy to use! Their customer service team is very quick and helpful in answering concerns as well

Renegade Folk
Philippines
3 months using the app
Smile.io replied May 26, 2021

Thank you for your review! We're so glad to hear that the support team was able to help out 💖