Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless integration capabilities. They value its customizable rewards programs, point collection, and VIP tiers, which reportedly boost customer engagement and loyalty. The app's customer service, particularly the live chat feature, is praised for quick and effective support. However, some merchants suggest more affordable pricing tiers or additional features at lower levels. The app is recognized as a reliable tool for increasing conversion rates and expanding customer bases.

March 24, 2017

Love this app so much. Does what its made for bring in customers. Get it! You wont regret it

Natures Deal
Germany
2 months using the app
July 19, 2022

Great loyalty program, the app is fantastic! Their support team is very helpful. Highly recommended.

Amanda Harrington London
United Kingdom
2 months using the app
Smile.io replied July 19, 2022

Thank you so much for taking the time to leave us a review! It was great chatting with you today, if you ever need us we are always just a click away! 😀

Cheers,
Joshua - Smile Team 🧙‍♂️

March 6, 2022

This so good for upselling! Immediately after installing this app, i had at least an increase in 40% of sales!

RĒDEEM
Germany
2 months using the app
Smile.io replied March 8, 2022

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

March 22, 2017

So far very good. I initially downloaded another loyalty app and had to add html code to my liquid template. Ugh, what a pain. This was very simple and user friendly.

Illicit Llc
United States
2 months using the app
June 30, 2016

Easy to set up and works as a great rewards program - 5 minutes and its live!

Cambridgebeardco
United Kingdom
2 months using the app
February 18, 2021

great app love it dont ever remove it i love the interface of the app and all the features involved

SenimakoKreationz
Australia
2 months using the app
Smile.io replied February 18, 2021

Thank you so much for your 5-star review 💖

March 8, 2022

My site hasn't gone live yet but so far I am really impressed with everything. The app it's self has so many features which is awesome. Also, the customer service has been great so far. I had a question and Larry helped me out super fast. So far, my only gripe is that there isn't a rewards page template like Yotpo has. It would be nice if they offered one so I could have a rewards explanation page in addition to the lovely popup that they already have. I know I can create one but as a new user this is easier said than done. Overall though, this app has been great and the customer service has been killer!

Ashberry Woods
United States
2 months using the app
Smile.io replied March 10, 2022

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

June 6, 2016

Easy to use and so many options to help improve engagement with our customers and create a better buying experience all round,

Bodisure
United States
2 months using the app
May 2, 2022

Great customer service with Joshua today! Clear, focused on my issue and even took the time to create 3 personalized videos for me to understand exactly what he was suggesting me doing on the app. Visuals always help! Thanks Joshua!

Valou
United States
2 months using the app
Smile.io replied May 2, 2022

Thank you so much for taking the time to leave us a review! It was a pleasure chatting with you today, glad I was able to help! -Joshua 🧙‍♂️

June 13, 2017

Program was easy to install and easy to customize to fit the look of my webstore

Fashionthrift Net
United States
2 months using the app