Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,547)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

April 4, 2024

Always available and always helpful!

Rosarium Garden Center
United States
About 1 year using the app
Smile.io replied April 5, 2024

Thank you so much for taking the time to leave us a review! We really appreciate it 🤩

- Smile Team ✨

February 16, 2024

Jade was very very helpful and helped us resolve our problem quickly!!

Bedford Candies
United States
9 months using the app
Smile.io replied February 18, 2024

Thanks for leaving a review! We agree that Jade is indeed helpful 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 9, 2024

looks good so fare, just installed it, very good immediate help even at 4am :).

www.techcityclothing.com
Spain
7 months using the app
Smile.io replied January 11, 2024

Thank you for your kind review we are happy to help and try to deliver customer service when you need it.

Please reach out if there is anything else we can help with.

Cheers

The Smile Team

May 9, 2024

Failed to log in my account and seeked help from team, thanks Hannah for getting back to me quickly and got follow up by Hannah the next day. Careful tentative service.

FABULOVE
Hong Kong SAR
1 day using the app
Smile.io replied May 10, 2024

Thanks for taking the time to leave a review! So glad to hear that Hannah was able to help you out with your login issues. We'll be here if there's anything else we can help with 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

July 11, 2024

Customer service is so speedy and helpful

Telluride Pet Co.
United States
About 2 hours using the app
Smile.io replied July 15, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

December 6, 2023

very helpful CS Team, really appreciate!

AUMNIEHK
Hong Kong SAR
Over 5 years using the app
Smile.io replied December 7, 2023

Thank you very much for your review we really value your feedback.

Best regards

David

April 10, 2024

Great interaction and help from Joanne, fixed the issue I was running into!

Janet's Nails
Canada
4 months using the app
Smile.io replied April 12, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

April 21, 2024

fast response and great customer service.

Liberated Eyewear, Inc.
United States
Over 1 year using the app
Smile.io replied April 24, 2024

Thank you so much for leaving this review for us 💖 Don't hesitate to reach out in the future — we're always here when you need us!

- Smile Team ✨

March 6, 2024

The app works well and the support team is very helpful and accommodating!

Emme Diane
United States
About 3 years using the app
Smile.io replied March 8, 2024

Thank you for your kind review!

March 14, 2024

I love this app! Very user friendly and their customer service is amazing

Curated By Phoenix
United States
3 months using the app
Smile.io replied March 16, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨