Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,717)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its loyalty and rewards features, noting significant improvements in customer engagement and retention. They appreciate the user-friendly interface, easy setup, and extensive customization options that align with their brand. The support team is also praised for their quick and effective responses. Merchants report increased average order values and enhanced customer loyalty, making the app a valuable addition to their Shopify stores.
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Joana helped a lot!
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
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I had to wait a while for an agent but once Brandon was available, I had all my questions answered quickly.
Fantastic App , prompt customer service when i needed it ! Integrates well with Klavigo and Shopify
Thank you so much for taking the time to leave a review, super glad we could help today :) - Jade <3
Good app, good response time to problems. Sometimes rewards are issued as a discount code, and sometimes as a gift card code. Haven't been able to figure out why yet.
Thank you so much for your review and your feedback! This is truly valuable to us! Should you still have any questions, please reach out to help@smile.io 🙏
I vetted a few different rewards programs and landed on Smile. It has all the features I need and customer service is always helpful.
Thank you so much for taking the time to leave us a 5 star review :)
We are super happy our customer support has been helpful!
If you need any further assistance, feel free to reach out! <3
- Jade & The Smile Team
We've been using Smile now for a couple of years and have been very pleased with our choice. We are on the basic plan and it has everything we need. They've also just added some new functionality for redeeming through POS which is fantastic since we just opened a retail location. Anytime we've had any issues or questions, they've been very quick to respond and helpful. Lisa was great and gave me exactly what I needed to know to fix my issue. Only reason they aren't getting 5 stars is that the POS redemption option could be a bit more seamless but I'm sure in time that will come.
We're so happy that your customers love the loyalty program! All we want is for you to be able to connect with them in a way that is meaningful! 🙌
Our fans love getting rewards from The Plume Room. Discounts on vape products and referral bonuses create excitement. Smile works very well, and offers a customizable reward program.
https://www.theplumeroom.com
Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it.
Hi there,
Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.
One of our experience team leaders has followed up with you directly to address this.
We look forward to working together to make things right.
Customer service is always fast and helpful. The app itself would be more helpful if it wasn't so expensive for key features such as allowing rewards to expire and being able to send reminder emails to use rewards (these automations don't cost the developers anything, but they sure do charge for it!)
Thanks for leaving a review and for taking the the time to leave your feedback! - The Smile Team ⭐️