Name: Smile: Loyalty & Rewards
Brand: Smile.io
Rating: 4.8 (4,820 reviews)

Highlights

Popular with businesses like yours

Based in United States

Speed tested

Low impact to your online store

Built for your business

Works with the latest themes
Use directly in Shopify admin

About this app

Launched

December 02, 2014

Languages

English

Create your own loyalty and rewards program to turn first-time customers into forever customers

With over 10 years of experience in loyalty, referrals, and VIP, Smile.io powers reward programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a program with Smile takes minutes—no coding required! Launching and running Smile is effortless, but if you need help, you’re supported 24/7 by a team of experts who can answer any questions you may have—from technical questions to rewards and loyalty best practices for your business.

Customize the rewards launcher, panel, and emails to match your brand aesthetic
Encourage repeat purchases by allowing guest shoppers to earn and redeem points
Integrate with all your favorite apps for email, reviews, and customer service
Remind customers of their points & referral link with Nudges to boost engagement
Auto-translate your entire loyalty program to one of our 6 preset languages

Pricing

Free

Points program
Referral program
Basic branding
Default reward emails
Analytics overview
Up to 200 monthly orders

Starter

$49/month

All Free features
Advanced branding
Customize reward emails
Remove Smile branding
1 Smile app integration (e.g. Klaviyo)
Unlimited orders

Growth

$199/month

All Starter features
Nudges (engaging pop-ups)
Points expiry
Advanced analytics
2 Smile app integrations (e.g. Okendo)
Unlimited orders

Pro

$599/month

All Growth features
VIP program
Shopify Plus exclusive features
Unlimited Smile apps (e.g. Gorgias)
API access (by request)
Unlimited orders

Free

Points program
Referral program
Basic branding
Default reward emails
Analytics overview
Up to 200 monthly orders

Starter

$49/month

All Free features
Advanced branding
Customize reward emails
Remove Smile branding
1 Smile app integration (e.g. Klaviyo)
Unlimited orders

Growth

$199/month

All Starter features
Nudges (engaging pop-ups)
Points expiry
Advanced analytics
2 Smile app integrations (e.g. Okendo)
Unlimited orders

Pro

$599/month

All Growth features
VIP program
Shopify Plus exclusive features
Unlimited Smile apps (e.g. Gorgias)
API access (by request)
Unlimited orders

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

4820 reviews

Overall rating

4.8

Counts per rating level

86% of ratings are 5 stars
4.2K
9% of ratings are 4 stars
437
2% of ratings are 3 stars
112
1% of ratings are 2 stars
43
2% of ratings are 1 stars
74

December 9, 2022

GREAT APP AND EASY TO USE ATTRACT MORE CUSTOMERS AND SALES FOR GROWTH ONLINE STORE. GREAT APP FOR E COMMERCE STORE

CRUZ INTERNATIONAL

India

Smile.io replied December 9, 2022

Hi! Thank you so much for taking the time to write such a wonderful review. 🤩 We really appreciate it! We’ve passed your comments on to our team so they can enjoy the good vibes too! ✨

December 8, 2022

Great app with an amazing customer service team! Really appreciate all their help!! The app is great to build connections with your customers. The team is there to walk you through each step and help with any issues down the line. Super helpful!

Moose in the Barn

United States

Smile.io replied December 9, 2022

Hello! 👋 Thank you so much for the great review! 💛 We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know! 👌

December 8, 2022

Ultimately I received a resolution to my issue, however I was bounced between agents a few times. They all at least seemed looped in, so that was good. One rep disappeared for an hours, and another jumped on only when I sent a new message saying that my agent stopped responding. I’m glad everything was resolved, but it took way too much waiting around. Otherwise liking the app a lot. Thank you.

Tiny Human Gear

Canada

Smile.io replied December 8, 2022

Thank you for your review and we are glad that your issue was resolved. We strive to respond as fast as possible and please know that our typical response time is within 24 hours. We are really pleased to hear that you are liking the app a lot!

We will be reaching out to you to learn more about the experience you had.

All the best - Hannah & The Smile Team :)

All reviews