Smind Sections: Theme Sections
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There was a technical problem that made me very nervous. I was almost ready to give up on the app even though I really like it as a feature. It gives a lot of design freedom, and you don't have to buy expensive themes. An online store can be built with the necessary features for it. When I discovered the technical problem, support was very quick to fix it. Here I want to express my thanks to Benjamin for his patience. Helped me with solving the problem, even customized some functions that I needed. If I ever have a problem I will look for him specifically. I had left one star, but after this service, I can't help but put as many stars as possible. The Smind app has solved a lot of my problems, from not paying $300+ for a theme, to being able to change the design for each season, which is desirable for a fashion brand.
I just wanted to express my appreciation for the fantastic support I received. The response was incredibly fast, and the team was not only helpful but also efficient in resolving my issue. They guided me through everything step by step, making sure I fully understood the process. Thanks to their assistance, I was able to accomplish exactly what I needed without any hassle. It's rare to find such excellent support, and I truly appreciate their professionalism and dedication. Great job!
Very knowledgeable of everything I needing assistance with editing our site. I recommend for even fixing things that are actually Shopify errors.
I've got billed by the app while I cancelled the subscription in the trial period. Now it seems like the application is still charged and the team of Smind Sections doesn't want to refund me for the difference of the days that have been unused.
Reason for cancelling the app: The app doesn't have premium looking sections what can help my store more converting.
Hi,
After reviewing your feedback, I carefully examined the information you provided. While I had hoped your details were accurate so we could assist you, it’s unfortunate that you have fabricated everything solely to obtain a refund. Below are the points that confirm your statements are false:
You claimed, "I cancelled the subscription in the trial period." This statement is completely fabricated. We offer a free 7-day trial period, which you fully utilized. Here is your subscription history: https://prnt.sc/cGtF6uR_kHxs
When communicating with us via live chat, you mentioned that you intended to close your store, open another store, and then re-subscribe to our app, which contradicts your claim above (chat history link: https://prnt.sc/4Qlhrk0raisZ
In cases where customers experience genuine misunderstandings or errors from our app, we always consider legitimate refunds. However, claiming you plan to close your store is not a reasonable basis for a refund. Additionally, the false statements made solely to obtain a refund demonstrate a lack of honesty.
Finally, a message to any customers reading this story, please be assured that our app is entirely free to use during the trial period. We remain committed to supporting honest customers who encounter any issues with our app.
Thank you for your time.
I love the design, how easy it is to set up on my website and costumer service
The app works like it should, customer support is fast and helped me with coding.
I reccomend the app, easy and useful
good app, easy to work
It allowed us to design a much more attractive store with a better chance of selling. Easy to use and integrate into the theme. It adapts perfectly to both PC and mobile, overcoming the natural limitations of Shopify themes.
They did an amazing job at quickly resolving the error I was having, even though it ended up being an issue on my end. You guys are awesome, love the sections too. Thanks for everything.
I need this app deleted permanently from my store. I have uninstalled it but it still shows in the store sections. Such a pest! I need immediate action now!
Dear Customer,
I am the Support Lead at Smind. We apologize for the negative experience you had with our app. Regarding the issue you mentioned, apps are currently not allowed to automatically remove any data from a merchant's store before being uninstalled. However, we have a solution for you. Please follow the instructions provided in this article https://docs.smind.io/guides/deleting-data
If you have already uninstalled our app, kindly reinstall it and follow the steps to delete the data before uninstalling again.
We have sent you an email for further assistance. If you encounter any difficulties, please let us know. We look forward to hearing from you so we can assist further.
Thank you,
Smind Support Team