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You are not here the weekend ? What happened if your application crash our stores by saturday or sunday ? seriously ?
No service 24h either
They said they have a free plan but nothing free from what Isee ?
Hi ,
Thank you for your feedback and we’re truly sorry for the inconvenience you experienced.
You're absolutely right to expect reliable support — even on weekends. While our current support hours are weekdays only, we understand the importance of fast response time, especially when it comes to your store's stability.
We want to reassure you that Smind is built with performance and safety in mind. Our app does not interfere with your live store's code unless explicitly published by you, and we've put in place extensive testing to prevent crashes.
That said, we hear you. Your feedback is important, and we’re already working on expanding our support coverage during weekends to better serve merchants like you.
We would love to reconnect and assist you further. Please feel free to reach us at our live chat in-app, and we’re happy to jump on a call if needed.
Thank you again for trying Smind — and we hope to earn back your trust.
— The Smind Team
I just wanted to express my appreciation for the fantastic support I received. The response was incredibly fast, and the team was not only helpful but also efficient in resolving my issue. They guided me through everything step by step, making sure I fully understood the process. Thanks to their assistance, I was able to accomplish exactly what I needed without any hassle. It's rare to find such excellent support, and I truly appreciate their professionalism and dedication. Great job!
It allowed us to design a much more attractive store with a better chance of selling. Easy to use and integrate into the theme. It adapts perfectly to both PC and mobile, overcoming the natural limitations of Shopify themes.
Excellent after service and support. Beautiful Sections
Very knowledgeable of everything I needing assistance with editing our site. I recommend for even fixing things that are actually Shopify errors.
This app is gold. More people need to see this.
The app works like it should, customer support is fast and helped me with coding.
I reccomend the app, easy and useful
I’m really happy with this app great services, they are always there for you
I need this app deleted permanently from my store. I have uninstalled it but it still shows in the store sections. Such a pest! I need immediate action now!
Dear Customer,
I am the Support Lead at Smind. We apologize for the negative experience you had with our app. Regarding the issue you mentioned, apps are currently not allowed to automatically remove any data from a merchant's store before being uninstalled. However, we have a solution for you. Please follow the instructions provided in this article https://docs.smind.io/guides/deleting-data
If you have already uninstalled our app, kindly reinstall it and follow the steps to delete the data before uninstalling again.
We have sent you an email for further assistance. If you encounter any difficulties, please let us know. We look forward to hearing from you so we can assist further.
Thank you,
Smind Support Team
I love the design, how easy it is to set up on my website and costumer service