Smind Section: Theme Sections

Hi ,

Thank you for your feedback and we’re truly sorry for the inconvenience you experienced.

You're absolutely right to expect reliable support — even on weekends. While our current support hours are weekdays only, we understand the importance of fast response time, especially when it comes to your store's stability.

We want to reassure you that Smind is built with performance and safety in mind. Our app does not interfere with your live store's code unless explicitly published by you, and we've put in place extensive testing to prevent crashes.

That said, we hear you. Your feedback is important, and we’re already working on expanding our support coverage during weekends to better serve merchants like you.

We would love to reconnect and assist you further. Please feel free to reach us at our live chat in-app, and we’re happy to jump on a call if needed.

Thank you again for trying Smind — and we hope to earn back your trust.

— The Smind Team

Hi,

After reviewing your feedback, I carefully examined the information you provided. While I had hoped your details were accurate so we could assist you, it’s unfortunate that you have fabricated everything solely to obtain a refund. Below are the points that confirm your statements are false:

You claimed, "I cancelled the subscription in the trial period." This statement is completely fabricated. We offer a free 7-day trial period, which you fully utilized. Here is your subscription history: https://prnt.sc/cGtF6uR_kHxs

When communicating with us via live chat, you mentioned that you intended to close your store, open another store, and then re-subscribe to our app, which contradicts your claim above (chat history link: https://prnt.sc/4Qlhrk0raisZ

In cases where customers experience genuine misunderstandings or errors from our app, we always consider legitimate refunds. However, claiming you plan to close your store is not a reasonable basis for a refund. Additionally, the false statements made solely to obtain a refund demonstrate a lack of honesty.

Finally, a message to any customers reading this story, please be assured that our app is entirely free to use during the trial period. We remain committed to supporting honest customers who encounter any issues with our app.
Thank you for your time.